Some people wake us up.
They bring us a new idea or a new way to do things. They challenge us to think differently, they challenge the status quo. They make things that previously seemed impossible, possible.
We call what they have vision. They see with their mind’s eye a different future.
We call them “visionaries” when they act on the present to make that future a reality.
That’s what Martin Luther King Jr. did, and that’s why he inspires us today. He saw a different future, and he pursued it relentlessly.
And isn’t that is what we’re all hoping to do with our lives – make a piece of that seemingly impossible dream, a future reality?
It’s at the very core of being human, this infinite capacity to challenge oneself, to create change.
Sure feels like it, at least.
But in this image, we wanted to question that idea.
Customer service doesn’t have to be frustrating. When you cut through the sea of automation and policy and paperwork, and get a real person on the other end of the line who is empowered to actually help you – it can be pretty great.
Companies that get this in 2015 have a huge competitive edge.
Zappos gets it – they got it before a lot of people – and that’s why they’re known as a different kind of company.
You can build a whole reputation on customer service. They have.
Belief drives action.
Without it, we slow down.
If you feel stuck, that’s a good indication your dream – your image of the future you want – has gone grey around the edges.
The key to getting unstuck, is to remember the why behind your belief. The reason that you started this project, business, relationship, etc, to begin with.
Color the dream back in. Sharp and crisp. Make it real.
You’ll find you’re moving again in no time.
Konosuke Matsushita announced a 250-year plan for his small manufacturing business in 1932. He strongly believed in treating employees well and that their happiness would lead to his company’s success.
Today his company is known as Panasonic. They still use the seven core values he wrote decades ago.
That’s the power of a sense of purpose. That’s why mission matters.
Anthony Jay once said something like “You can judge a leader by the size of the problems they tackle.”
A good leader handles his team; a great leader has his eye on the whole organization. Which would you rather be?
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