What’s the easiest, least expensive fix for communication issues?
Communicating better.
In a piece discussing the importance of heart and mind in experience design, UX expert Catriona Cornett wrote, Don’t make your coworkers and clients guess how you can help them.
Don’t leave your role up to interpretation. Let your team know how you can help, and then let them choose how to proceed.
If you want your team to trust you, let them know what you’re up to. To be a guide, you have to share. You have to make yourself available. You have to let them grow and explore, but also set parameters and goals.
Before you set your team free, let them know how you can help them best.
Don’t leave them guessing.
