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the strategy of mastery

  These are words I took verbatim from my favorite scene in my favorite documentary, Jiro Dreams of Sushi. The film documents the life of Jiro Ono, Japan’s greatest sushi chef- the first sushi chef ever to...

when you’re open, more gets done

  Facebook likes “Open” as a philosophy. The more “Open” the are, the more they can take advantage of new ideas and opportunities. And they’re very good at that, having left pretty much all competition...

creativity is the best business

  Management loves the word, “Innovation”. Why? Because it allows it them to say what they mean, without having to use the word, “Creativity”. “Creativity” makes the grownups blush. But that, thankfully, is changing. Leaders...

healthUX – nurses rock!

The common thought: it’s the doctors in charge. Actually, it’s the nurses. Nurses are the glue that keeps hospitals together. Which is why many medical CEOs nowadays started off as nurses- they actually get it....

why do you do what you do?

  A few years ago, a guy in a bar asked me why I drew so much. “Because I’m the luckiest person alive,” I said. OK, it was a bit of a smart-ass answer, but...

believe in yourself

    “I will survive.” “I’ll get through this.” “Yea, though I walk through the valley of the shadow of death, I will fear no evil, cuz I’m gonna totally crush it…” You get the...

teamwork is not a platitude

  There are a lot of teamwork platitudes out there, doing the motivational poster circuit. Which is fine, if the sentiment on the poster is actually meant in a sincere and heartfelt way. Otherwise it’s...

it’s all about the customer

  This is about one of the key cultural norms we measure for companies: “Customer-Centricity”.   It’s a good mode to be in. It makes life really simple. It makes you accountable. It keeps you from...

hope they don’t screw it up completely

  Eight years ago, the artist Shepard Fairey designed the famously controversial Obama “Hope” poster that went viral. One of the best pieces of pro bono advertising ever made, as far as I’m concerned. Fast Forward to 2016 and...

healthUX – victims of technology

  Healthcare is about relationships. Healing was always based upon touch. Humanity. Technology is empowering, but also a wedge that separates us all. We know that while it connects, it also segregates. We all see...

i feel your pain

  People often get the two words mixed up. Both have the same “pathos” root (Greek for “suffering”), so it’s not surprising. Sympathy means suffering “with” i.e. feeling compassion toward the suffering of another. Empathy means suffering...

are you the next google?

  Sometimes you aren’t the next anything. Sometimes you’re just you. And that is always okay. It’s when we try too hard to be something we’re not – as individuals, as a company – that we...

choosing a president

  So here we are again, with the U.S, Presidential Elections heating up. The usual suspects, the pundits, the talking heads, the chattering classes, endlessly droning on about every last piece of minutiae, no matter how...

the real world explained

  We live in a world where smart, elite students at Yale are having a cow about which Halloween costumes will potentially do them permanent psychological damage, and then demanding that any member of the...

make a connection

The great British writer, E.M. Forster had this advice for aspiring writers: “Only connect!” It’s damn good advice for non-writers, as well. Our brains, a vast network of connections, are genetically evolved to basically be connection-making machines....