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excuses are a disease

  If I have one regret about my younger days, it’s that I made far too many excuses. I over-relied on the and understanding and forgiveness of others. Big mistake. It’s not that people aren’t...

tech problems don’t exist

  This cartoon was inspired by my friend, Deb Schultz’s famous Iine, “Technology changes, people don’t.” Just as a fish cannot perceive that it’s swimming in water, people often forget that they exist in a sea of...

i was in love with an idea

    When you’re young, you discover the power of the idea. The idea could be about anything- art, science, business, love, politics, technology. It could be somebody else’s idea, or it could be one you...

hotbeds of creativity

  Hospitals aren’t ad agencies or media companies. So the word, “creativity” is not often associated with them. Instead we associate them with procedures and processes, both medical and non-medical. The longer gapingvoid works in healthcare, the more...

act fast!

  When Dell set up their big social media program a decade ago, I heard that the team involved estimated that it would take three months to get done. Michael Dell gave them two weeks. As it...

everyday is a front row seat

  The last time we were visiting Microsoft at their campus in Redmond, I got talking to this guy named Dan, who had been with the company since the early 1980s. So being a curious...

inspired space

  Hint: Learn from the ancients. As a tactic to create change at a collective level, the use of art is as old as civilization itself. Visit to any ancient city- Rome, Athens, Istanbul- and...

creating value

  The more successful you become, the easier it gets to continue being successful. Like the old joke says, “How do you get to Carnegie Hall? Practice!” For someone just starting out, this can seem...

hyper-collaborative organizations

This post was crafted by @cancergeek: For years healthcare has been about the box, the medical complex, the hospital. In order to deliver the best possible care to their communities, healthcare organizations have taken great effort...

knowing why we chose this

  Healthcare is one of those professions where it’s easy to get into for the noblest of reasons, but then quickly lose touch with those reasons during the stressful, day-to-day reality of helping people under...

we have a strategic plan

  Someone recently asked what I think is more important for business hiring: culture or skill. Sounds like one of those, standard interview questions an HR person would ask. Well, I think it depends on your culture. When you...

home vs office

  Remember when you didn’t have to go backpack a developing country to disconnect from work? You could just drive home. Pings are your lifeblood now. Your phone notifications are gaming you, FYI. Responding to work...

healthcareUX- you must touch the heart

  Sometimes the smart thing doesn’t work. After all, if it was as easy as just telling a patient that smoking is detrimental to their health, wouldn’t they immediately quit? But of course, reality is...

there is a higher purpose to all this

  There’s a lot of content out there. There’s fun content: Hey, look at this dumb cat acting goofy. There’s info-tainment content: Hey, look at this dumb politician acting goofy. There’s personal content: Hey look...

what real innovation looks like

  In business, real innovation doesn’t come from talking about stuff. Real innovation comes from the heart, the mind, and the grind. Lots of grind. Point is, it’s not something you can fake. And it’s...