February 14, 2010

the three keys to social media marketing

[The “Life Is Too Short” print. The image was the first one I sent out on “Hugh’s Daily Fric­kin’ Car­toon”. UPDATE: As of January, 2010, I am no lon­ger publishing new car­toons on gaping­void. From now on, “Hugh’s Daily Fric­kin’ Car­toon” is the place to see them, Thanks!]

1. Figure out what your gift is, and give it to them on a regu­lar basis. 2. Make sure it’s recei­ved as a real gift, not as an adver­ti­sing mes­sage 3. Then figure out exactly what it is that your trail of breadc­rumbs leads back to.

Every week­day mor­ning I send out out a new car­toon to my e-mail list.

My daily “gift” to the world, as it were…

One gift per day, that’s my quota. Anything more and I get too swam­ped. I also work hard to make sure that it feels like a gift on the recei­ving end. I try to put some heart and soul into the exer­cise, other­wise peo­ple would unsubsc­ribe in droves.

If enough peo­ple like the gift, it’ll build up good­will, they’ll tell their friends, and the list will grow. The more the list grows, the more peo­ple dis­co­ver the trail of breadc­rumbs that leads back to the work I actually get paid for.

And even if peo­ple don’t follow the breadc­rumbs the vast majo­rity of the time, that’s OK, too. I’m happy if peo­ple just dig my work, just value the gift. Not everybody’s in the mar­ket for what I do for money– I’m not in the mar­ket for everything my friends do, either. That doesn’t mean I don’t value them or their gifts highly. It cuts both ways.

It can’t be sel­fish. It can’t expect something back in return. It can’t hucks­ter. Peo­ple can tell, you see…

Everything I do now pro­fes­sio­nally begins with the act of gift-giving. You?

1. Figure out what your gift is, and give it to them on a regu­lar basis. 2. Make sure it’s recei­ved as a real gift, not as an adver­ti­sing mes­sage. 3. Then figure out exactly what it is that your trail of breadc­rumbs leads back to.

Just do these three things, and all your social media mar­ke­ting dreams will come true, I promise.


"Hugh's Daily Cartoon" Newsletter. A new cartoon sent out every weekday morning to your inbox [RSS version here.]. A wee chuckle to start your day off right etc.

59 Responses to “the three keys to social media marketing”

  1. JC Hewitt says:

    It took me around a year of recei­ving Guillebeau’s news­let­ter before I bought anything from him.

    I’m also the chea­pest per­son that I know.

    It takes time to build up that trust.

    In con­trast, I bought Ignore Every­body about two weeks after I first heard about it. But that might’ve been because Godin pum­ped it.

    Thanks for the gifts, Hugh.

    • Hugh MacLeod says:

      A year? That sounds about right… it does take time, indeed.

      A lot of my online friends went on to become published authors. And it still takes me MONTHS to get around to buying their books, most of the time…

  2. Hugh,
    I trust you com­ple­tely on your 3 points.

    Uncon­di­tio­nal giving away your gifts is the way. Seems, so easy at first sight, yet so dif­fi­cult to live it up.

    R.E.S.P.E.C.T. for sen­ding out news­let­ter daily, I know what effort and energy it takes to “walk the talk”…

    Step­ping into “giving land” too.
    Let’s see where the road will take me, so far I am enjo­ying every minute of it.

    Even tough I do some­ti­mes feel like “alien” by mis­take drop­ped here in this pla­net, but I guess that is part of the deal;-)

    You know the feeling;-)

    cheers,
    i.

    • David Hall says:

      I com­ple­tely agree with this! First of all, peo­ple will not trust you if your gift is not uncon­di­tio­nal. I feel like ever­yone is soo hyper sen­si­tive these days that you have to make sure every effort you make is truly genuine. It is so impor­tant to build up that res­pect and trust.

  3. This is great advice. Social media is all about giving. I find the more I give, the more peo­ple are inte­res­ted in what I do.

  4. I liked your book, Hugh, and I like this post because it con­firms my stra­tegy (if you can call it that(, which is spe­lled out here: http://readeez.squarespace.com/blog/why-readeez-are-free-and-where-to-buy-them.html

    I con­ti­nue to give away the best work I can mus­ter, day after day, because I enjoy doing the work and sha­ring it.

    A num­ber of peo­ple have ques­tio­ned my sanity, or at least my busi­ness acu­men. But they all like the work.

  5. […] Mac­leod, author of Ignore Every­body has the best keys to social media mar­ke­ting I’ve ever read. 1. Figure out what your gift is, and give it to them on a regu­lar basis. 2. […]

  6. Paul Kenyon says:

    Thanks for this excep­tio­nally clear remin­der that crea­ting value is the bot­tom line. All else, is really spam, inte­rrup­tion and mani­pu­la­tion. Figu­ring out your gift is hum­bling but essen­tial, but until you have a clear con­cept of how you are making something bet­ter for someone else, the rest is just noise.

  7. Mark Legge says:

    Hmmmm… I star­ted to post ima­ges to flickr and inc­lude short humo­rous fic­tio­nal (sort of) sto­ries with them. Peo­ple see­med to like them, found them funny even, and then I rea­li­sed I was doing this for free.… so I stop­ped. Being someone who bought and lap­ped up ‘Ignore Every­body’ and who also subsc­ri­bes to your news­let­ter and gets to enjoy your free car­toon every­day, well, this bit of advice is perhaps something I should be taking more note of.…

    I did have fun, why do I need to mone­tize it so soon?

    • Hugh MacLeod says:

      Mark, I don’t think there’s a law that sta­tes that the trail of breadc­rumbs HAS to lead back to some sort of money/product deal.

      But I thinks it’s good to be clear about what you want from the expe­rience… Although, as was true in my case, it can take YEARS to find that clarity.

      • After rea­ding ignore every­body 3 times! (im now on my fourth), I went ahead and star­ted a blog (as sug­ges­ted in the book), and I love that you just said that it can take YEARS to find that cla­rity, I was stres­sed out about not having it, but now I know it has to be developed…Once again thanks, hugh!

  8. Jason Keath says:

    Great post Hugh. Love it.

    I would add, that is your pro­duct is remar­ka­ble enough, you do not need to give it away to make it a gift. See Apple.

  9. Mark Legge says:

    Did I say so soon? Of course I meant ‘so soon, if at all’ ;) But I am clear what I want from it… lots of fans and the adu­la­tion of millions!!!! Haha… okay, maybe not that, but I like making peo­ple laugh, I like wide­ning my circle of friends, and I want to be able to sup­port myself doing what I do.. yeah, I know, keep the day job as your advice goes, and I see the impor­tance of that and the day job keeps tic­king along… but, you know, in an office 9 – 5 and all that.

  10. Hal Lublin says:

    Well said. 3 sim­ple things. The breadc­rumbs piece is what ties it back in for busi­nes­ses who finally grasp the first two. You even­tually would like them to go somewhere or do something. You have to earn their trust and inte­rest before you can ever hope to earn their business.

    Thanks for the post Hugh, and I REALLY dig your artwork.

  11. Ken says:

    Great con­cept! If you think of the con­tent of your blog / web­site as a gift to rea­ders on the Inter­net, and focus sin­ce­rely on giving good, qua­lity con­tent (rather than just adver­ti­sing) you will be more inte­res­ting, and you will achieve the accep­tance and appre­cia­tion that most peo­ple enjoy. Thank you for sharing.

  12. Bri­lliant, spot-on, and True

    It’s about much more than just social media or mar­ke­ting, you can try lea­ving out these words and see how far that gets you

    I really love how the con­cept of “uncon­di­tio­na­lity” is slowly beco­ming an obvious and natu­ral part of our lives

    Thanks

  13. mckra1g says:

    The relea­sing is the har­dest part, Tom Petty aside.

    Giving without expec­ta­tion is easy in theory. I try each day to do so. What I haven’t figu­red out is what is of value and to whom?

    Social media for me right now is the swir­ling silt dis­pla­ced by a rock thrown into a pond. I just need to watch for the bub­bles to see which end is up. Chart a course. Make a dif­fe­rence. Give.

    Breathe first.

    • Dave Doolin says:

      Yes, relea­sing is the har­dest part.

      Some­ti­mes, I feel I have been giving for so many years, and so little has ever come back.

      Just a feeling.

      Gonna give some more.

  14. This is the best mar­ke­ting advice anyone could ever give. It’s sad that so many peo­ple are too greedy to maxi­mize the bene­fits of giving.

  15. juliet says:

    I am wor­king on it ..by the way shouldn’t I be igno­ring you too.

  16. jesshinkle says:

    jesshinkle.wordpress.com
    My gift to you!
    Jess

  17. Dale says:

    High Hugh! Thanks for your daily gifts, they’re easy to receive with zero expec­ta­tion… I feel free pay them for­ward when they fit for the peo­ple I for­ward them to.

    I bought Ignore Every­body because it fits for me… I bought it from Ebay ‘cos Ebay fits for me, I have an ebay account and am unwi­lling to open yet another inter­net account for Amazon.

    Feels like I’m finally fit­ting in… ditto to thank YOU for sha­ring your MAD world. Your daily-action-discipline is much appreciated.

  18. Judy Vorfeld says:

    I became a Huge Hugh Fan after being invol­ved with Triiibes.com. I receive his daily mes­sa­ges, and I “get” them. I also bought one of the Linch­pin pie­ces of art because I lead a local group (Think Tank Tribe) com­pri­sed of peo­ple who are deter­mi­ned to make a dif­fe­rence. Or die trying (sort of — but I like the T-shirt!).

    We are mee­ting this after­noon, and I hope the print will arrive in time for the mee­ting. I would love for my Linch­pins to see it…and I may end up using it by pas­sing it around. Or not.

    Thanks, Hugh, for being so…you.

  19. This is defi­ni­tely an inte­res­ting article. I truly appre­ciate it and indeed a gift, although the three things are quite cha­llen­ging. But it brought me an insight that would defi­ni­tely help me and my friends I will be for­war­ding the mes­sage to make each of our social media mar­ke­ting dreams come true!

  20. […] cards” into a nice busi­ness for him­self. He explains the sec­rets of his suc­cess in his post, “the three keys to social mar­ke­ting” in which he sta­tes: 1. Figure out what your gift is, and give it to them on a regu­lar basis. 2. […]

  21. Giving is always rewar­ding, more than anything. But we have to repeat it to our­sel­ves on a daily basis. I put notes like I don’t have to but I want to do soe­mething in my calen­dar everyday.

    Great art and ins­pi­ra­tio­nal text here, defi­ni­tely going to look at your new website.

  22. geri says:

    One of the things my men­tor, Man­fred Bischoff, stres­sed was to be gene­rous in one’s work. It’s impor­tant. Thanks for remin­ding me.

  23. Brent says:

    Seems like sound advice and a uni­que pers­pec­tive. Now you got me won­de­ring, what is my ‘gift’ when I write.…hmmm

  24. […] Lo más leido ad adi­das advert ani­ma­cion anun­cio arte audi axe banksy btl cana­rias car­tel cer­veza cine Coca cola com­mer­cial Diseño face­book Foto­grafía frase graf­fiti Gue­rri­lla Ilus­tra­ción logo marca Mat­tias Lind­berg motion graphics mtv Nike pan­tone pos­ter Publi­ci­dad publi­ci­dad de gue­rri­lla publi­ci­dad gue­rri­lla redes socia­les shirt spot stop-motion street art street mar­ke­ting tetris tipo­gra­fia video viral war Tres cla­ves de la publi­ci­dad en medios socia­les Febrero 21, 2010, 1:24 pm Archi­vado en: Fra­ses, Mar­ke­ting, Publi­ci­dad | Eti­que­tas: 2.0, Publi­ci­dad, redes socia­les Los tres pun­tos cla­ves de la publi­ci­dad en medios socia­les según Hugh Mac­Leod  (the three keys to social media marketing) […]

  25. […] Mac­Leod, The Three Keys to Social Media Mar­ke­ting: 1. Figure out what your gift is, and give it to them on a regu­lar basis. 2. Make sure it’s […]

  26. […] the three keys to social media mar­ke­ting | gaping­void. 0 […]

  27. Simon Young says:

    Yes.

    I would add, give freely but also cir­cums­pectly — in prac­ti­cal terms, that means having a good con­tact mana­ge­ment system.

  28. Kara says:

    Wow. Thanks for that.

    As someone who has a new blog and is trying to build rea­dership, I’m cons­tantly figh­ting with myself over “what is recom­men­ded” to mar­ket the blog ver­sus what I feel per­so­nally com­for­ta­ble doing. Some­ti­mes in mar­ke­ting efforts, I do feel like I’m going out of my com­fort zone.

    Thanks for affir­ming that authen­ti­city, and align­ment with my own values should always be my highest priority.

    Kara

  29. […] This says it bet­ter than I ever could.  I guess I just need my book to mat­ter. Cate­go­ries: Fic­tion, Ran­dom thoughts Tags: Crea­tive wri­ting, fic­tion wri­ting, novel wri­ting, wri­ting Com­ments (0) Track­backs (0) Leave a com­ment Trackback […]

  30. […] Media-Marketing betreibt, for­mu­liert Hugh Mac­Leod auf sei­nem Blog Gaping­void im Bei­trag “the three keys to social media marketing” […]

  31. Denise Hall says:

    Hey thanks for the idea. I think I will run with it. Now I need to figure out which gift to give.

  32. […] the three keys to social media mar­ke­ting | gaping­void — http://gapingvoid.com/2010/02/14/three-keys/ — http://www.GetShawty.com […]

  33. […] The Three Keys to Social Media Mar­ke­ting, Hugh Mac­Leod talks about deve­lo­ping his busi­ness based on the con­cept of gift-giving. Every […]

  34. […] Three Keys to Social Media Mar­ke­ting | Gaping­void (Link) […]

  35. […] on the words of good friend Hugh Mac­Leod, the three keys to social media mar­ke­ting, or mar­ke­ting in gene­ral, are as sim­ple as they are […]

  36. […] on the words of good friend Hugh Mac­Leod, the three keys to social media mar­ke­ting, or mar­ke­ting in gene­ral, are as sim­ple as they are […]

  37. […] Hugh Mac­leod (@gapingvoid) sums up social media/ inbound/ viral mar­ke­ting in three sim­ple sen­ten­ces —  1. Figure out what your gift is, and give it to them on a regu­lar basis. […]

  38. […] on the words of good friend Hugh Mac­Leod, the three keys to social media mar­ke­ting, or mar­ke­ting in gene­ral, are as sim­ple as they are […]

  39. Bruce Lynn says:

    There are two kinds of peo­ple — Givers and Takers.

  40. Toni says:

    Wow I did it before I read Hugh’s advice, nice karma :) I give the gift every day —  a sam­ple of beau­ti­ful art or just send it to someone else as a gift. It is more bles­sed to give but an honour to receive. Toni in Vic­to­ria, BC

  41. Enola Dorson says:

    Some­ti­mes I won­der how many good pos­tings are out in the blob sphere — this is one of it. I will post it on my twit­ter account.

  42. Fajas says:

    Really nice pos­ting. Thank you.

  43. This is defi­ni­tely an inte­res­ting article. I truly appre­ciate it and indeed a gift, although the three things are quite cha­llen­ging. But it brought me an insight that would defi­ni­tely help me and my friends I will be for­war­ding the mes­sage to make each of our social media mar­ke­ting dreams come true!

  44. The uni­verse is wired with the elec­tri­city of God, and each of us is a lamp. It doesn’t mat­ter the size or shape of the lamp; it only mat­ters that the lamp is plug­ged in. With every pra­yer, every thought of for­gi­ve­ness, every medi­ta­tion, every act of love, we plug in. The more of us who plug in, to more the dark­ness of the world will be cast from our midst. Today, let’s all inc­rease love’s wattage!

  45. Great Post, I Love the three steps Im going to start asking my clients the as well!

  46. ‎5 minu­tes medi­ta­ting in the mor­ning lite­rally bles­ses your entire day. It expands time, calms your ner­vous sys­tem and res­to­res your cells. It makes for­gi­ve­ness easier because it opens the heart. It inte­rrupts the ego’s proc­li­vity for attack and defense, retrains your atti­tu­di­nal mus­cu­la­ture and deli­vers you to inner pe…ace. Plus, it is free.
    Now our excuse for not doing it is what, exactly…?

  47. If there were an article mar­ke­ting advice that I wish to be pas­sed on to each and every article mar­ke­ter out there, let it be this one: incor­po­rate opt-in forms in your sig­na­ture box.

  48. I agree with some of the pre­cee­ding com­ments saying “crea­ting value” is the key… and I add: “espe­cially in social mar­ke­ting”. And to create value you need good con­tent, and to create good con­tent you need know­ledge, good wri­ting and time…

  49. I just follow thou­sand peo­ple will make me success.

  50. […] Wis­dom from Hugh MacLeod. […]

  51. I agree this is true and not for social media mar­ke­ting only.

  52. […] Wis­dom. From Hugh MacLeod. […]

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