Comments on: keep dell weird

By: mtc

mtc — Tue, 12 Aug 2008 03:54:25 +0000

Having spent a few years at Dell in Austin spanning the bubble bursting a handful of years back… I love this cartoon, hugh.
However I can’t help but think that while a lot of the foot soldiers at Dell are Austin natives, there are many transplants who bring a different mindset to the firm. While Dell was growing boundlessly in the late nineties, they systematically recruited seasoned “professionals” and “managers” to stabilize what was feared to be on the verge of scaling chaotically. They wanted these West Point alums, these Motorola vets, these IBM management science wonks to establish order over what was a vibrant, kwan-like environment… not to mention back then, pre-PC-price wars, raking in cash for Dell while skewering its competition was easier and more palpably rewarding than it is today.
Like many post-boom companies… Dell is now being driven by folks more prone to 9 to 5 work days than years bygone… but thankfully they’re love of Austin has kept them around. Perhaps they only gel with the weirdness after hours, and the lackluster corporate culture starves itself of 9–5 expression of local passion, reserving for purely leisure hours.
I also know that Austin faithful are wary of the gentrification that is occurring, the importation of East and West coast yuppification. I refer to this scar as 4th street culture. Austin’s weirdness emanates from 6th street… from hill country… from the Salt Lick… do not abandon the old standbys as you embrace the esoteric. Hold on to it.
All that rambling as context and colour… I think what I am getting at is…Dell itself represents a modernitizing force on the city that inspired the Keep Austin Weird slogan. How does Dell stop being a perpetrator of the demise of weird, and help be a globalized gesticulation of it?
I am not sure slapping pretty colors on staid hardware will do the trick. I think they know this already too… it shall be interesting to see what emerges.
Good luck down there and beware of bald guys enamored with open source…
Great cartoon.

By: hugh macleod

hugh macleod — Fri, 08 Aug 2008 11:37:21 +0000

Yeah, I slept on it, and in the morning decided you deserved a more thoughtful answer. Funny how you interpret comments differently after a good night’s sleep.
The thing about the “Keep Dell Weird” idea is, it’s not an advertising campaign for the external world… a “message”, as it were.
It’s more of an idea for the people who work there to think about. Who they are, where they’re from, and what they want to do with their lives.
We’ll see. I’m just trying to get to know the company better at the moment…

By: phil jones

phil jones — Fri, 08 Aug 2008 01:46:55 +0000

He he … don’t think I didn’t see your first reply, which you seem to have edited somewhat
Still, I admit I was harsh. You had a right to snap. OTOH I’m proud to be a geek and care about the real products, not just the hype.
But go on. Convince me. I see how wine is social. I see how bespoke tailoring is a high-touch service compatible with blogging. I see how Microsoft used to be a world changing company and have aspirations to get their mojo back. But — except, after reading Howlett, maybe in the field of accounting — I don’t see how weirdness turns up in Dell’s social context.
Maybe there’s a pent-up yearning there. For employees who live in Austin and don’t like to feel they’ve sold out to a staid enterprisey corporation, this is a flag to rally around; a call for Dell to be the kind of radical, cool, interesting company they’d really like to work for. Obviously, I wish them and you luck. But I would also like to see the weirdness come out in products.

By: hugh macleod

hugh macleod — Thu, 07 Aug 2008 07:14:57 +0000

Phil Jones, yeah, you’re talking about “Borrowed Interest”, a term frequently used in advertising circles.
Though this is not really about that. I’m interested in DELL as a social entity, as much as a producer of products. To me, the social context is where everything begins. The product comes after the fact.
And yes, I think for any company to try to out-cool Apple would be a big mistake

By: phil jones

phil jones — Thu, 07 Aug 2008 05:11:23 +0000

Hmmm .… I’m not too convinced.
If the coolest thing you can say about Dell is the reflected glory that they come from a cool city, I think the whole effort is in trouble.
Surely there are some *intrinsic* properties of Dell that I should care about? Since when has “weirdness” been it? Are they really gonna go head-to-head against Apple as the choice of the “Creative Class”?
This annoys me because it’s too much like the old, fake, advertising : glamour and desirability stuck on the side, not baked into the product.

By: Jennifer Davis

Jennifer Davis — Thu, 07 Aug 2008 05:06:03 +0000

Let's not forget that a lot of people who work at Dell live in Round Rock or beyond. A place where you see bumper stickers that read "Keep Round Rock Normal." I know people love the Austin connection, but let's not overstate it. Dell's headquarters looks very corporate (security guards at the reception desks, cubes galore, buildings that all look alike, warnings about bringing weapons on campus) and not too unlike most of their PC-selling competitors to tell the truth. They hire a lot of MBAs from the nation's leading business schools, have highly-automated factories, hire Ph.D.'s to secure patents that hang on the walls, and are masters at negotiation with overseas and local suppliers to make possible their lean manufacturing model. They got into gaming by buying a company that sold edgy products. Dell doesn't create markets, they proudly commodotize them. Don't get me wrong. It is a great company and I have lots of friends and colleages that have made excellent careers in and around Dell. However, there isn't much about Dell that is the funkiness that Austin is known for (in one person's opinion).

By: Leon Jacobs

Leon Jacobs — Wed, 06 Aug 2008 21:50:45 +0000

@Brooks Van Norman;
Interesting question. Interesting thought experiments along the same lines could really be a useful tool for companies to figure out their value statements. Far more interesting than the cr@p they frame and hang in their boardrooms.
What if we were from …

By: jimnellis

jimnellis — Wed, 06 Aug 2008 00:58:14 +0000

When deciding to go weird taxes are not a consideration. Sorry.

By: Brooks Van Norman

Brooks Van Norman — Tue, 05 Aug 2008 23:59:43 +0000

I’ve been reading your stuff for a while and never been compelled to comment until this genius post. It’s got a “you can take the girl out of the trailer park, but you can never take the trailer park out of the girl” flair to it. Does this describe how I feel about Dell? No. But as a student of urban geography — it speak leagues to the impact surroundings have on corporate culture. I wonder what kind of company Dell would be if they were from Toledo?

By: Lionel Menchaca

Lionel Menchaca — Tue, 05 Aug 2008 23:43:25 +0000

Love it, Hugh!
Like a lot of us in the area, I’m a huge fan of Austin. Besides that, I like your explanation behind it. I think you’re onto something.
And besides, I like it much better than Round Rock’s lesser known slogan, “Keep Round Rock Mildly Unusual.”
I’ll share this with the the broader Dell team.

By: John Dodds

John Dodds — Tue, 05 Aug 2008 22:00:07 +0000

That’s a great challenge to lay down. Personal and provocative. Some people will say that their products won’t ever be weird but they’re missing the point. Austin weird is not the same as worldwide weird.

By: Connie Reece

Connie Reece — Tue, 05 Aug 2008 21:51:54 +0000

Brilliant, Hugh! See you next week, right here where we’re keeping Austin weird.

By: Corkiy

Corkiy — Tue, 05 Aug 2008 21:50:07 +0000

I like the weird/wired justaposition. I spent a week in Austin at a PPA conference a few years ago and had a fantastic time. The town has a definite unique vibe. I raved about it so much my daughter(recent college grad) is planning to move there next spring. Then I will have an excuse to visit there more often. Wahoo!

By: Virginia Miracle

Virginia Miracle — Tue, 05 Aug 2008 21:33:17 +0000

Too cool. Having spent 4 years at Dell and then having to leave Austin in conjunction with my choice to leave the company in early ’06, I am the poster child for this post! While we feel pretty settled in DC now, I have come to realize that you never get over Austin. Ever.
Lionel Menchaca & Co are certainly making the Dell brand something that millions in ads never could — personal. And maybe a little weird too.