Comments on: “social gestures beget social objects”

By: Gavin Heaton

Gavin Heaton — Wed, 07 Nov 2007 06:45:22 +0000

It’s not just about changing the way that you talk to people … it is about social currency — giving others a reason to talk about your product or service. By creating a conversational asset, you allow others to own the conversation that features you.

By: zukworld

zukworld — Wed, 07 Nov 2007 04:51:21 +0000

Speaking of Stormhoek, it’s available in Houston Texas at Spec’s Liquor (~$9). It’s the 2004 vintage with some rather ordinary label, but it certainly was tasty!
When I asked the clerk if they had it, he knew the name (“they spell the hook funny, right?”) and took me right to it.
FWIW, the design and explanation of the Freshness Indicator was not obvious or intuitive on this label.
Best,
z

By: Kimber Chin

Kimber Chin — Tue, 06 Nov 2007 20:45:43 +0000

John,
I think Geico is having a bit of fun with their name and doing a bit of clever word association (difficult to remember Geico as it is a made up word, Gecko, quite easy).
And my Mom, for example, calls Geico Gecko.
Course she also pronounces UPS as up’s (instead of U.P.S.).
(And yes, English is her first language, I married into Chin).

By: BJ

BJ — Tue, 06 Nov 2007 15:13:28 +0000

I really enjoyed that post. I think you are right on with your post. I would have used another example but I get it. The way you talk about your product or service can help how the conversation goes. Glad I was told to check this post out.

By: John

John — Tue, 06 Nov 2007 11:04:51 +0000

What about the GEICO Insurance ads? Are ads about lizards and cavemen part of an intentional social approach, or do they just happen to catch on with the public and the news media?

By: Deborah Burns

Deborah Burns — Tue, 06 Nov 2007 03:03:33 +0000

Kimber is is right about the “boring” factor, that is a mental adjustment for the employee or service provider.
Consumers want their choices validated by companies and service providers who believe and are enthusiastic about their product. That belief and energy makes an outsider feel like an insider.…
Exclusivity, or seeming “exclusivity” helps the consumer buy into the company or service provider.
I think that is part of the reasoning behind developing “Raving Fans” of your product, or service.

By: Chris Saylor

Chris Saylor — Tue, 06 Nov 2007 02:26:54 +0000

Just look at insurance. Can it get any more boring than that? But Progressive was able to make it interesting by looking up other companies quotes for you.

By: Eric

Eric — Mon, 05 Nov 2007 23:55:55 +0000

Let’s take the shoe example by Adidas. I don’t think it was the company that made the shoe a social object, nor was it their intention. It was the consumer. RUN DMC gave meaning to Adidas shoes by making them part of their image, writing a song about them, etc. The whole trend about wearing your shoes without shoe laces came from people in prison. Wearing shoes without laces meant you were tough. So while there is no question that shoes succeed as social objects, you can’t really use Adidas to justify designing your product that way. If there is too much conspired thought behind it, consumers will see that. That’s why I think the real design comes with encouraging, or giving your consumers the opportunity to connect with your product and make it their own. Spam as art for example.

By: Kimber Chin

Kimber Chin — Mon, 05 Nov 2007 21:14:27 +0000

I agree about calling a product boring
being a cop out.
If you’re not interested in the product,
please do not work for the company.
I, as a consumer, approach employees
because I AM interested in the product.
The last thing I want to have
is an employee disparage that interest.

By: Herbi

Herbi — Mon, 05 Nov 2007 20:11:53 +0000

The biggest bullshit is to talk youself into thinking that companies like Nike have any moral or social approach. There are sweatshops and exploitation behind all that marvelous blah, blah we are fed every day and personally I don’t buy it. So maybe before asking a question: “How do I want to change the way I talk to people?” you should ask yourself how big is the gap between reality and your message.

By: Peter Urban

Peter Urban — Mon, 05 Nov 2007 12:44:17 +0000

Absolutely agree. And in a world where we are all super social, twittering all day about the sandwich we ate and the socks we bought, we’ll discover that what really matters is content. It matters in blog posts, in mails, in videos and in personal conversations. Good content is the best way to improve the conversation and thus ‘own’ the conversation. If you are able to brand your content with an unusual style then you’ll own the purple cow of social marketing

By: Mukund Mohan

Mukund Mohan — Mon, 05 Nov 2007 12:22:02 +0000

Hugh
Sorry we missed each other last week. I think a very practical way companies can improve their “social approach” is to sound human. 99% of company websites are very “corporate-sque” in their copy writing. It feels as if a robot made these words up. I also think they are filled with a lot of jargon.
Question for you: What about social objects for intangible goods (like a network service). You cannot see it, you cannot feel it, nor touch it. If it works well its ignored and when it does not people raise hell.