April 21, 2007

how to tell

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[Part of the Mic­ro­soft Blue Mons­ter Series. Backs­tory from Steve and Kris etc.]

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16 Responses to “how to tell”

  1. How can you crack such goo­dies when you *know* I’ve got a 2 hour drive plus most of 12 hours flying in front of me.…hang on…it’s a case of hold that thought innit?

  2. Luis Villa says:

    I really liked MS’s new ‘hire cool peo­ple who will talk about us’ thing, back when they stuck to hiring peo­ple like Jon Udell who actually knew what they were tal­king about.
    Hugh, do both your­self and MS a favor. Reread Hugh­train and/or Clue­train, rea­lize that the con­ver­sa­tions you are star­ting here are born out of very old-skool mar­ke­ting hubris and out-of-touchness that even MS star­ted aban­do­ning a while ago, and quit MS before you emba­rass your­self and them any more. Stick to what you know and what you love. It is obvious that what you know here is, well, bup­kus, and that what you currently seem to love is not crea­ting bet­ter tech­no­logy but parro­ting very old, very dead MS mar­ke­ting lines that ever­yone in tech (inc­lu­ding MS) rea­li­zed were dead years ago. You might fool some peo­ple for a while, but it is already star­ting to fall apart and will only get worse, not better.

  3. hugh macleod says:

    Ligh­ten up, Francis…

  4. Luis Villa says:

    (shrug)
    “It is all about thri­ving in mar­kets that are smar­ter and fas­ter than you are.“
    MS didn’t get that in 1999; you got that once upon a time. Oddly, the situa­tion is now rever­sed– most of MS seems to get it that they need to work with the mar­ket and with their users. And you’ve regres­sed– you’re regur­gi­ta­ting the same old shit they used to peddle, and that no one buys any­more. And they still won’t buy it if it has squiggly lines and is on a busi­ness card.
    “It is all about being utterly fuc­ked if you don’t know what I’m tal­king about.“
     – some dude who see­med to know what he was tal­king about at the time.
    If you don’t rea­lize that the mes­sage of this comic is very out of date, and has no reso­nance out in the real world… you’re fuc­ked, and the mar­ket will find someone else with sense and cre­di­bi­lity to pimp cool suits and wine. The loss is the guy who is about to be fuc­ked, not mine. :)

  5. Luis –I’ve had my tuss­les with Hugh as I’m sure he will more than hap­pily point you towards. But come on — your com­ment is vee­ring dan­ge­rously towards what I call the ‘com­plete bollox’ direc­tion.
    I’ve foll­wed M$ for many a year and there is no way they could deve­lop THIS sense of humour. You’ve clearly never sat through an NT Ser­ver pro­duct intro­duc­tion ses­sion at Red­mond as a cure for those with nar­co­lepsy.
    Apart from which…what exactly are you con­tri­bu­ting to the conversation?

  6. It’s deve­lo­pers cum “inter­face” desig­ners that need to care about the user.
    Make something easier to use than not to use. With a research bud­get of $5 billion per year, surely Mic­ro­soft could manage that (as well as use it as the annual tax write-off) ??

  7. hugh macleod says:

    No worries, Den­nis. I don’t think Luis has thought too hard about the car­toon, any­way…
    Thin­king before you start your rant is so ‘Eighties’…

  8. Luis: As you sat down to write — did someone insert a chili or three into your rec­tum? If not then it sure as heck sounds like it.
    Just what pla­net are you on when you can say:
    “MS didn’t get that in 1999; you got that once upon a time. Oddly, the situa­tion is now rever­sed– most of MS seems to get it that they need to work with the mar­ket and with their users.“
    That’s not the point.
    You ask M$ if they can hire top talent where it mat­ters? No.
    Why? Because talent thinks M$ is irre­le­vant and Hugh is trying to do something inte­res­ting to influence change.
    I’m more than happy to see Hugh step into Scoble’s shoes. If you have a pro­blem with that then fine. But don’t slag the guy off simply because you want to rew­rite history.

  9. I agree with you, Den­nis.
    []‘s

  10. Robert de Forest says:

    I don’t unders­tand this comic. Which part of the comic techie’s sta­te­ment is the crack-headed part?

    • not caring about platforms?
    • caring about users?
    • both (caring about users AND not caring about platforms)?
    • clai­ming that they are related?
    • clai­ming that they are not related?
    • clai­ming that they can be separated?
    • thinking/pretending that their own plat­form choice comes from con­cern for their users (and not per­so­nal bias)? (I think this is the inter­pre­ta­tion Luis was reac­ting to.)

    There cer­tainly are a lot of zea­lots who will pre­tend their plat­form recom­men­da­tions come from con­cern for those they advise. Their zea­lotry and idea­lism does not make all their claims wrong.
    I often find that someone whose defense against such zea­lots is to attack the enthu­siasm of the zea­lots is what one calls a Snake-Oil Sales­man. “Pay no atten­tion to that man over there clai­ming to be a dis­grunt­led cus­to­mer. I’ve never seen him before. He is clearly insane. (damn hip­pies!)“
    If Mic­ro­soft really wants to play in the new mar­ket they need to “embrace and extend” the new phi­lo­sophies. Revi­sio­nism isn’t enough. Get­ting bri­lliant artists like Hugh to make up new sto­ries about them isn’t enough. They need to pro­vide real value with NO STRINGS ATTACHED. That’s something they can still com­pete at. DRM pro­vi­des no value to users. Mar­ket con­trol is not an accep­ta­ble price for ease of use.
    The popu­lar revu­lou­tio­nary saying goes “First they ignore you, then they laugh at you, then they fight you, then you win.” Mic­ro­soft is now at the figh­ting stage. The only way for them to sur­vive is to stop figh­ting the revo­lu­tion and join it. If Mic­ro­soft wants to join the revo­lu­tion they need to put down their wea­pons and join hands with the hip­pies.
    Maybe Paul Graham spoke too soon, but even­tually the hip­pies will win.
    DAMN HIPPIES.

  11. hugh macleod says:

    I agree, Robert, you do not unders­tand this car­toon. That’s OK. I liked the thin­king here: “If Mic­ro­soft really wants to play in the new mar­ket they need to “embrace and extend” the new phi­lo­sophies. Revi­sio­nism isn’t enough. Get­ting bri­lliant artists like Hugh to make up new sto­ries about them isn’t enough. They need to pro­vide real value with NO STRINGS ATTACHED. That’s something they can still com­pete at. DRM pro­vi­des no value to users. Mar­ket con­trol is not an accep­ta­ble price for ease of use.”…
    Just so you know: I am less inte­res­ted in why peo­ple should “buy” MS. I am, howe­ver, VERY inte­res­ted in how MS is going to grow and pros­per in the next 30 years. Just to be clear.
    Pip Pip!

  12. asdf says:

    I figu­red the car­toon was sar­cas­tic.
    As for Luis, wow. It’s just a car­toon. I’d hate to see his reac­tion to something dire.

  13. wow, Luis…chill out dude.
    It is just me or does the guy in the car­toon seem to have an Excel bar chart on his shirt? That’s DAMN cle­ver Hugh..I nearly mis­sed that ;)
    If I read the car­toon right it’s trying to say that actually peo­ple (other than techies) don’t really give a crap about tech­no­logy. they want stuff that works. Oh and they want peo­ple who build tech­no­logy to lis­ten to them and appre­cia­ted their needs. I think…but maybe I had too much wine?

  14. Michael Neel says:

    Mic­ro­soft will grow in the future buy con­ti­nuing sup­port of agile soft­ware methods and the tools to sup­port those methods. Team Sys­tem is awe­some, and the first real soft­ware aimed at making my life easier (I’m the guy who wri­tes soft­ware). .Net 3.0 offers great options like WPF that let me create apps *exactly* as the user inter­face desig­ner wan­ted.
    A key idea in agile methods is there is one and only one mea­sure of soft­ware suc­cess: how the users like the pro­gram. The tech­no­lo­gies that will be hot in the next decade will be the ones the sup­port the agile mind­set.
    The comic — I get it totally. I go into a mee­ting and say “i don’t give a crap about the OLAP details of your data warehouse, this ‘dash­board’ is ugly as hell.” It’s not the users that think I’m crazy — it’s the other IT peo­ple.
    BTW Hugh, if you figure out how to mar­ket tech without trig­ge­ring the fire and brims­tone you get in the com­ments… there is a job for you in the Middle East ;)

  15. hugh macleod says:

    [UPDATE:} Luis and Hugh kiss and make up ;-)
    http://tieguy.org/blog/2007/04/23/the-class-id-really-like-to-take
    [Read the comments]

  16. bnrxa says:

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