February 19, 2007

more thoughts on customer engagement

chocolate1237-thumb.jpg
[The current favo­rite for our next Stormhoek car­toon label. Every per­son in the trade that I’ve shown it to has loved it. Very cool.]
After an extre­mely busy 2006, and an even busier 2007 [so far], I briefly har­bo­red what now seems like an insane idea– that once I got back from my Stormhoek Road Trip, I would take some time off. You know, maybe go down to the South of France and visit Sigurd for a while, and just gene­rally chill out by the pool or wha­te­ver.
No such luck. Looks like the next month is going to be a busy one. There’s SO MUCH left to do.
My new Stormhoek man­tra is “Cus­to­mer Enga­ge­ment”. I’m in the wine busi­ness, and it seems to me that if I want to be able to afford rent next month, I need to figure out cle­ver ways to ship wine cases. Stormhoek is an outs­tan­ding pro­duct, and we seem to have have good rela­tionships with all the big super­mar­kets, which drive well over 60% of the UK wine trade. Where I see the oppor­tu­nity to grow the busi­ness is in the inten­sity with which we engage with the ave­rage super­mar­ket shop­per. There’s many ways to skin this– everything from more road trips, spon­so­ring more blog din­ner to yes, the label on the bottle. But at the end of the day, it all comes down to the ordi­nary Brit pushing a shop­ping tro­lley, and giving her what she wants. Everything else is secon­dary.
For all the fun and buzz of the road trip, what I per­so­nally got most from it was an ama­zing and deep first-hand expe­rience of super­mar­kets. I sin­ce­rely believe that this will prove inva­lua­ble to me down the road.

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6 Responses to “more thoughts on customer engagement”

  1. I guess “makes Sex bet­ter” is pro­bably off the table…

  2. sig says:

    Just as well Hugh, the pool is only use­ful to “chill out” in just now, chill as in free­zing butt off :D
    But we’re kee­ping the rosé chi­lled for the nice spring days — rec­kon pool is plea­sant again in two months so we’ll have to meet up in Lon­don pubs etc until then!

  3. Jamie G says:

    r.e. shif­ting more cases — what about the pac­ka­ging? Does wine have to be sold in 750 ml glass bott­les? Surely the stormhoek brand would suit pla­ying around a bit with this. There are plenty of options…

  4. robert says:

    This label will stop peo­ple in their tracks. It is just so exce­llent. Hugh has exce­lled with this one!
    If it does not make you think, then you are not an ardent lover of chocolate!

  5. Shripriya says:

    I clearly love this one since I named my blog after it! Look for­ward to hea­ring about the final decision.

  6. Theresa says:

    Almost as good as… a holi­day in the South of France? :D