January 22, 2007

why so many companies find the whole web 2.0, post-cluetrain world so painful

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For a young per­son, pro­bably the har­dest psycho­lo­gi­cal adjust­ment to make when ente­ring the wor­king world is rea­li­zing that “Nobody cares about you”.
I remem­ber it well. And I didn’t like it. Luc­kily it didn’t last too long.
After all, once you’re over the ini­tial shock, you start to rea­lize that actually, yes, uni­ver­sal indif­fe­rence to your own “uni­que blip of insig­ni­fi­cance” is actually quite libe­ra­ting. It somehow frees you up inter­nally to pur­sue what really mat­ters, ins­tead of end­lessly worr­ying about the tire­some, poli­ti­cal, inces­tuous, com­pli­ca­ted and time-guzzling drama of the “Group Hug” crowd. Life’s too short.
Every young adult has to make this adjust­ment, unless they want to spend the rest of their lives drow­ning in a foggy sea of neu­ro­sis. And you know what hap­pens when you talk to someone who’s old enough to know bet­ter, yet still has serious issues with it. You roll your eye­balls and tell them to grow up.
So, during the Edel­man gig ear­lier today, I star­ted thin­king to myself, if this is something that any healthy 22-year-old can work through without too much fuss, then how come so many large com­pa­nies, with all those smart, expe­rien­ced, talen­ted peo­ple making the big money and the big deci­sions, find it so dif­fi­cult?
“Hi, I’m a large com­pany, and I’m going to blow $100 million telling you how great I am. I’m so great. I rock. That’s right. And you like me, too. You really do. You like han­ging onto my every word. Group Hug!“
Maybe this is why so many com­pa­nies find the whole Web 2.0, post-Cluetrain world so pain­ful. Gro­wing up always is, he said, rolling his eyeballs.

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12 Responses to “why so many companies find the whole web 2.0, post-cluetrain world so painful”

  1. Yohay Elam says:

    This is rare time where the big com­pa­nies don’t con­trol everything. The share / democ­ra­ti­za­tion of media con­trol is sca­ring them.
    I won­der how long it will last…

  2. Perhaps orga­ni­za­tions age more slowly.

  3. Néstor says:

    Hi Hugh. I trans­la­ted the tit­les of your mani­festo “how to be crea­tive” to spa­nish, and pos­ted that info on my blog zappingdigital.com (Chile). Others blogs sha­red the trans­la­tion, like a briefblog.com.mx (México). Good job mas­ter, Bye!

  4. Cat says:

    “It somehow frees you up inter­nally to pur­sue what really mat­ters, ins­tead of end­lessly worr­ying about the tire­some, poli­ti­cal, inces­tuous, com­pli­ca­ted and time-guzzling drama of the “Group Hug” crowd. Life’s too short.“
    Well said.….
    and those types of peo­ple suck one’s crea­ti­vity away… in fact, they really don’t mat­ter… they’re just plain dull and part of the same herd of sheep on the planet

  5. Bill Olen says:

    Beau­ti­ful post!

  6. Thom Singer says:

    Hugh, I think you are wrong. I don’t think that MOST peo­ple work through this. I think most peo­ple go through life thin­king that they are “hot stuff” and supe­rior to others around them. Big com­pa­nies have this trait because their exe­cu­ti­ves have this trait.
    It is worse now than ever because ever­yone has access to faux-fame because of the inter­net and other media. Look at Rea­lity TV in the US. Tens of thou­sands apply for these shows fee­ling they “deserve” the fame.
    The ave­rage 22 year old does not rea­lize nobody cares. Then they get to be 40. More figure it out by then, but still so many do not. And thus the com­pa­nies are being run by peo­ple who think that they per­so­nally are rock stars, and it trans­la­tes into the cor­po­rate cul­ture.
    thom

  7. chell craig says:

    It is crazy that this cros­ses over and applies to young mid­wes­tern girls who marry rich and the­re­fore think they are the shit forever

  8. Luka says:

    Well … hm. I think the folks shou­ting “Look at me! Me’s a so great!” are those with the big­gest dam­ned holes sit­ting right in the middle of them. It’s not that they think they’re the grea­tes, they know with utter cer­tainty that they are worthe­less … and they’ll die before they let any­body find out.

  9. dynamo says:

    “After all, once you’re over the ini­tial shock, you start to rea­lize that actually, yes, uni­ver­sal indif­fe­rence to your own “uni­que blip of insig­ni­fi­cance” is actually quite libe­ra­ting. It somehow frees you up inter­nally to pur­sue what really mat­ters, ins­tead of end­lessly worr­ying about the tire­some, poli­ti­cal, inces­tuous, com­pli­ca­ted and time-guzzling drama of the “Group Hug” crowd. Life’s too short.
    Every young adult has to make this adjust­ment, unless they want to spend the rest of their lives drow­ning in a foggy sea of neu­ro­sis. And you know what hap­pens when you talk to someone who’s old enough to know bet­ter, yet still has serious issues with it. You roll your eye­balls and tell them to grow up.“
    these two para­graphs are just beau­ti­ful. Great piece of crisp wri­ting and insight­ful wisdom.

  10. Sally says:

    Well I enjo­yed rea­ding your bolg… But to tell you the truth I have expe­rien­ced something dif­fe­rent. I am a mem­ber of a large com­pany and I am not one of the “VIP’s”. They have hired me to do a job — and I do that job to the best of my abi­lity. That is what they have hired me to do. I do not take it per­so­nally — because busi­ness is not per­so­nal it is just busi­ness. I don’t expect my bos­ses to care because they only care about the job that I they have hired me to do. So I receive caring and all that “fuzzy fee­ling” stuff from outside my work — isn’t that the way it should be???

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