November 24, 2006

word-of-mouth story in the making…

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[Click here to down­load cou­pon etc.]
I got this story from the guys at Stormhoek [one of my main clients].
Here’s the deal. Thresher, one of Stormhoek’s main cus­to­mers, is one of the lar­gest wine store chains here in the UK. They’ve got them all over the country, pretty much in every small town you go to. Hun­dreds and hun­dreds of them.
So they have this wee pre-Christmas offer.
For ten days, from 30 Novem­ber until 10 Decem­ber, they will offe­ring 40% off ALL their wine. That means all Stormhoek, all red and white, all French, all Spa­nish, all Aus­tra­lian, all Cham­pagne. Everything.
Not a bad deal etc. There’s just one catch: They’re not pro­mo­ting it. Nada. No ads, no in-store pro­mo­tion. Zilch.
The only way to get the 40% off is by get­ting your hands on one of their spe­cial, “super-secret” cou­pons. This means either someone you know has to give you one, or you have to down­load it here [PDF file].
So they’re not expec­ting every­body to find out about it. They’re just expec­ting a few peo­ple “in the know” to take advan­tage etc.
So my Bri­tish pals, here’s a chance for you to save 40% off your next plonk­fest. And if you tell your friends, they’ll save a bunch­load of money too, and with the Christ­mas party sea­son coming up, this is no bad thing.
OK, enough about the offer. That’s not why I’m blog­ging it.
I’m blog­ging it because this stri­kes me as a poten­tially inte­res­ting Word-Of-Mouth story. I don’t know if 40% off is enough to make the story truly viral [maybe, maybe not, but 40% isn’t bad either, espe­cially for this country]. Now that Word-of-Mouth is the hot new buzz­word in mar­ke­ting circ­les, I think it would be fun to put it to the test.
I’m just thin­king that if every Bri­tish rea­der who reads this blog finds out about it, and they tell their friends, and they tell their friends, we could collec­ti­vely save our­sel­ves quite a lot of money [Brits drink a TON of wine in Decem­ber, after all].
And maybe we’ll have a nice story to show for it.
So I’m plan­ting the seed, just too see what hap­pens…
Any­way, I hope you will down­load the cou­pon. I sus­pect it’ll be good for Stormhoek-Thresher rela­tions if you do [even you end up buying something else], and even bet­ter for us if your friends end up hea­ring about it, so thanks in advance. Rock on.
[THRESHER STORE FINDER HERE.]

49 Responses to “word-of-mouth story in the making…”

  1. pete says:

    Great idea. And thanks!

  2. John Dodds says:

    Or will this lead to a repli­ca­tion of the Sta­bucks cou­pon in the US that they can­ce­lled because it got spread the same way. This is going to be fun. Get ready for your BBC inter­views Hugh.

  3. niti says:

    right. let’s try your expe­ri­ment — if you see a spike in down­loads or sales from a wee yorkshire village, send a bottle to pre­to­ria :P

  4. Armand says:

    Right, have been mea­ning to get myself some Stormhoek. Many thanks! I just need to get my prin­ter wor­king and hope that Thresher’s doesn’t with­draw the offer when they rea­lise what they’ve star­ted. Blog post to follow too… Thanks Hugh!

  5. Geoff says:

    Nice one Hugh — i notice the pro­mo­tio­nal code is WINEORB ;-)

  6. Hugh, thanks for the heads-up. I guess it is ine­vi­ta­ble that as soon as you launch the link that Thresher’s are going to get more than they bar­gai­ned for (!) but my other point is that no mat­ter what below the line acti­vity one under­ta­kes — it all boils down to whether or not the offer is good enough. 40%? That’s not bloody bad at all!!

  7. Hsien Lei says:

    That’s fabu­lous! Thank you for sha­ring. There’s a Threshers just down the road from me. I’m so there!

  8. Peter Cooper says:

    Yeah, if it was some flac­cid “10% off” offer, I doubt peo­ple would rave about it. 40% though? Yeah, baby :)

  9. Reno Muse says:

    Too bad we don’t have a Threshers over here. But I’m still gra­te­ful Stormhoek is avai­la­ble in the Reno, Nevada area! I buy it at World Market/Cost Plus now! Love that stuff, all of it!

  10. Just Mohit says:

    Hi Hugh, this is a fan­tas­tic offer!
    And the mar­ke­ting is really great…as I said in my blog­post (lin­ked to this post), it almost rivals the Gmail “invite-only” trick! ;-)

  11. Mark says:

    Should be inte­res­ting to see how far this gets. Threshers do essen­tially offer 33% off any­way though with their 3 for 2 offer on any wine.

  12. Steve says:

    Unfor­tu­na­tely not redee­ma­ble at the same time as the buy 2 get 3rd free offer which means it’s only really an extra 6% or something like that off the exis­ting long-term offer.
    Of course, this is still a good deal if you buy your wine in mul­ti­ples of anything other than 3, or if you are buying some serious bulk (max spend £500).

  13. Dick Davies says:

    Pity it’s not on spi­rits and beer (though I sup­pose that would ruin them).

  14. Ramsey says:

    “this stri­kes me as a poten­tially inte­res­ting Word-Of-Mouth story”. I recently desc­ri­bed blogs to a mana­ge­ment mee­ting as “the writ­ten word-of-mouth” — just like the old ver­sion, but refe­rra­ble, inco­rrup­ti­ble and pretty damn close to being the new PR. I guess you’ve just pro­ved me right.

  15. Ramsey says:

    “this stri­kes me as a poten­tially inte­res­ting Word-Of-Mouth story”. I recently desc­ri­bed blogs to a mana­ge­ment mee­ting as “the writ­ten word-of-mouth” — just like the old ver­sion, but refe­rra­ble, inco­rrup­ti­ble and pretty damn close to being the new PR. I guess you’ve just pro­ved me right.

  16. Simon says:

    So My parents spoke to their local ver­sion of thresher and they seem to be cool with this. Howe­ver I spoke to my local (actual) Thresher and they had no clue, got a little bit panic­ked as well. This could be interesting.

  17. Niall says:

    Alas, their store fin­der sits there scratching itself when fed a northern Irish post­code… Pity, that would have been christ­mas shop­ping greatly redu­ced in one fell swoop!

  18. Willem says:

    Thanks for that. I got the voucher by e-mail via a very long route but it looks like it might have ori­gi­na­ted from here.
    Threshers head office con­fir­med the offer is valid.
    Will they put the pri­ces up by 20% on the 30th of Novem­ber though? Will have to make a visit there tonight with a shop­ping list.

  19. Irene says:

    Sounds very expe­ri­men­tal, but you don’t seem at all con­cer­ned that Threshers might track this give away back to Stormhoek and endan­ger your slot.

  20. Matt Donovan says:

    Do you have to print it off in color so it looks more legit ? 8-) Matt, thrify but eccen­tric billionaire

  21. BP says:

    Threshers pri­ces are already higher than their com­pe­ti­tors but this is com­pen­sa­ted for by the 3 for 2 offer:
    For exam­ple — Hardy’s Oomoo Shi­raz £5.98 at Asda, £8.99 at Thresher (£5.99 after 3 for 2)
    With the 40% dis­count it will cost £5.39 — a saving of 59p over Asda. Not a great saving after you’ve gone out of your way to get it.
    If this pro­mo­tion gene­ra­tes inc­rea­sed volu­mes for Thresher at no adver­ti­sing cost, then they will do quite well out of it.

  22. BP says:

    Threshers pri­ces are already higher than their com­pe­ti­tors but this is com­pen­sa­ted for by the 3 for 2 offer:
    For exam­ple — Hardy’s Oomoo Shi­raz £5.98 at Asda, £8.99 at Thresher (£5.99 after 3 for 2)
    With the 40% dis­count it will cost £5.39 — a saving of 59p over Asda. Not a great saving after you’ve gone out of your way to get it.
    If this pro­mo­tion gene­ra­tes inc­rea­sed volu­mes for Thresher at no adver­ti­sing cost, then they will do quite well out of it.

  23. WG says:

    Fun­nily enough — Vir­tual Wine did their online Maga­zine video tas­ting of 4 wines on the usual 3 for 2 deal at Threshers, and they came up quite well rated — a lot bet­ter than the half price and BOGOF deals they loo­ked at at Tesco and Sains­burys.
    Check it out at: http://www.virtualwine.co.uk/virtualwineblog/?p=299
    No Stormhoek in there though — maybe an angle there??

  24. James says:

    Thresher seem to be doing some inte­res­ting things. For an inde­pen­dent view of four of their wines visit: http://www.virtualwine.co.uk/virtualwineblog/?cat=36

  25. Are you all really buying this? Ever­yone knows the super­mar­kets and large chains don’t give anything away. Three for two offers are finan­ced by wine pro­du­cers get­ting less for their pro­duct (which means that ulti­ma­tely the con­su­mer pays by get­ting wine which is neces­sa­rily infe­rior because of all the cor­ners the pro­du­cer has had to cut in order to break even — oh, and it’s laced with che­mi­cals to ensure fewer off bott­les). The ther com­mon way to make this sort of offer is bump up the price in the first place. Don’t be suc­ked in by the cynics — or be afraid to spend a little more for something honest. You will appre­ciate the difference.

  26. Scott says:

    Ah yes, a very inte­res­ting and inno­va­tive pro­mo­tion — will be get­ting my 40% off this fes­tive season!

  27. Tom Shelley says:

    I have to say that before I read about this “top sec­ret” offer on a blog, I had recei­ved it twice by email, from two total non-bloggers.
    Well pla­yed Threshers.
    Tom

  28. Bill says:

    Look out for the Pink Elephant next year!

  29. Paul Farnell says:

    I’ll second Tom Shelly’s sen­ti­ments. Exce­llent work Threshers. I have now recei­ved this from five dif­fe­rent peo­ple, inc­lu­ding blog posts, mai­ling list announ­ce­ments, and group emails.

  30. Colin Donald says:

    The story has hit mains­tream media. Just heard it on Radio 1 news at 3.30pm. They said the cou­pon has been e-mailed to 800,000 peo­ple. Loo­king good!

  31. ac says:

    This link is no lon­ger wor­king, I was not lucky enough to be able to print off the cou­pon :0(

  32. Steve Taylor says:

    Threshers appear to be honou­ring all cou­pons — which indi­ca­tes that there is still a pro­fit to be made after the great unwashed have emp­tied all their shel­ves.
    Wine will seem rather lack lus­tre for the other 355 days of the year when we are paying full whack — Any­way the Christ­mas star is on the hori­zon ’tis the sea­son of good will.
    Anyone knoc­king out cheap Tur­keys ( other than those one leg­ged fro­zen chaps from Asda )

  33. Lois Oldham says:

    My local ‘Local’ have only recei­ved 2 of these so far but i’ve just inc­rea­sed their expec­ta­tions by e-mailing the voucher to my con­tacts. Thanks for this we’re going to have a merry christ­mas all right.

  34. Nik says:

    I work in part of the Threshers Group and peo­ple are going CRAZY for this offer!

  35. ant says:

    i run a franchise for threshers and we didnt know it was going to be this big .
    i forone am not taking the voucher .
    sorry to all the peeps in my area .
    pro­fit mar­gins are low enough without giving it away .cant wait to see estate mar­gins next week takings will be up but weres the pro­fit !! hope all tha use the voucher have a very merry christmas

  36. ronster says:

    ITS NOT JUST THRESHER YOU KNOW»»
    BOTTOMS UP in DIDSBURY too. Bar­gains are there to be had. Veuve Grande Dame.….down from £99.99 to £59.99…

  37. KNACKERED WITH 7 DAYS TO GO! says:

    i manage a threshers in lon­don
    yes­ter­day (satur­day), my store took more than in any sin­gle week so far this year. in one day!
    the volume of sales was higher than any christ­mas eve i have tra­ded.
    we ran out of all cham­pagne and my wine range is now at about 30% avai­la­bi­lity. Four branches local to me ran out of carrier bags!
    howe­ver, i was infor­med of the situa­tion with the voucher only on wed­nes­day. My wine deli­very was can­ce­lled fri­day, and my staf­fing bug­det allows only for single-manning, so i have been wor­king twelve hour days in an effort to cope with the demand, which i can­not see let­ting up before next satur­day.…
    i don’t ima­gine my busi­ness will be losing money at 40% dis­count, but neither will there be a pro­fit worth shou­ting about…this voucher is the most effec­tive publi­city i think thresher has ever had, but if it was an “inten­tio­nal” leak, the lack of pre­pa­ra­tion and sup­port for branch teams would make it a pretty cheap trick.
    Still…its a bloody good deal for the consumer!

  38. KNACKERED WITH 7 DAYS TO GO! says:

    i manage a threshers in lon­don
    yes­ter­day (satur­day), my store took more than in any sin­gle week so far this year. in one day!
    the volume of sales was higher than any christ­mas eve i have tra­ded.
    we ran out of all cham­pagne and my wine range is now at about 30% avai­la­bi­lity. Four branches local to me ran out of carrier bags!
    howe­ver, i was infor­med of the situa­tion with the voucher only on wed­nes­day. My wine deli­very was can­ce­lled fri­day, and my staf­fing bug­det allows only for single-manning, so i have been wor­king twelve hour days in an effort to cope with the demand, which i can­not see let­ting up before next satur­day.…
    i don’t ima­gine my busi­ness will be losing money at 40% dis­count, but neither will there be a pro­fit worth shou­ting about…this voucher is the most effec­tive publi­city i think thresher has ever had, but if it was an “inten­tio­nal” leak, the lack of pre­pa­ra­tion and sup­port for branch teams would make it a pretty cheap trick.
    Still…its a bloody good deal for the consumer!

  39. Jim says:

    If you con­si­der that the usual tra­ding plat­form is ‘3 for 2′, this 40% voucher is exactly equal to a further 10% off
    2/3 x 9/10 = 18/30 = 6/10
    Not bad at all, but not quite as world-shaking as implied.
    Loo­king at their wine list, we end up with:
    Moet & Chan­don for £18, £1 chea­per than ASDA
    Lau­rent Perrier Rose for £33
    Dom Perignon/Krug/Veuve La Grand Dame for £60
    Sounds alright to me

  40. Bea says:

    Thanks Hugh, you’re a star for this! We nee­ded some wine, my hub­bie went into our local Threshers, heard someone tal­king about this, I goo­gled it and found you so thank you! xxx

  41. Michael says:

    What a great offer, 40% off wines to replace wines dis­coun­ted a third to match other retai­lers, so only 7% dis­count, but only for a week then pri­ces go up 20%.
    So the offer is really to pay 13% more for your wine.
    Great mar­ke­ting if it works.

  42. Jim says:

    Quoth Michael:
    What a great offer, 40% off wines to replace wines dis­coun­ted a third to match other retai­lers, so only 7% dis­count, but only for a week then pri­ces go up 20%.
    So the offer is really to pay 13% more for your wine.
    Great mar­ke­ting if it works.

    Where on earth are these num­bers coming from?
    I would be intri­gued to hear more about this pur­por­ted 20% price rise.
    Or perhaps you are merely tal­king rubbish?

  43. zippyblogger says:

    The so-called 40% off voucher at Thresher seems to be a total con to me — it’s just a cyni­cal mar­ke­ting ploy!!!
    They offer 33% dis­count any­way because all wines and cham­pag­nes are on a per­ma­nent ‘3 for 2′ deal, which the single-bottle price has clearly been infla­ted to main­tain…
    The bot­tom line is that the sin­gle bottle price in Thresher is so high that a 40% dis­count only brings the price down to where it should be in the first place… what a bloody rip-off!
    The 40% off deal doesn’t inc­lude the ‘3 for 2′ deal so really it’s only an addi­tio­nal 7% dis­count. I sug­gest you look in the super­mar­kets or in other chains like Bar­gain Booze (if you’re lucky enough to have one near you) and you can still get your wine and cham­pagne chea­per… and you don’t have to mess around with vouchers!!!
    If they can do it, so can Thresher, and the other shops are giving a real bar­gain to all cus­to­mers… NOT JUST THOSE WITH A VOUCHER!

  44. Richard Baily says:

    Sounds like a good offer, until I made a spe­cial jour­ney to the Local store on New­ton Road in Great Barr, last Fri­day week. I pre­sen­ted 6 bott­les and the voucher, which the shop­kee­per said I could use as all the bott­les were on the 3 for the price of three any­way. I tried to explain to her that by using the 40% voucher the 3 for 2 does not apply, but she was having none of it though. In the end she reluc­tantly offe­red one bottle at 40% off. I said I had made a spe­cial jour­ney for these bott­les, meanwhile a queue had for­med and a tee­na­ger cou­ple where get­ting impa­tient behind me. She would not relent so I said that I would take this up with the head office, and was pre­ce­ding to leave the shop, when the tee­nage girl who had been behind me said “grow up!” I res­pon­ded by saying what was it any of her busi­ness as the tran­sac­tion was bet­ween the lady and me. She said that I ought to shut up, other­wise “she would merk me”, I replied was is Merk me ? She said that I did not need to know. The cou­ple left the shop. To which point the shop­kee­per came from behind the coun­ter and apo­lo­gi­sed pro­fu­sely for the cou­ples beha­viour, saying that were regu­lars just trying to stick up for her.
    I would not mind but I was lea­ving the shop at the time.
    Not kno­wing what Merk meant I loo­ked it up online, appa­rently it means to kill someone.
    Shoc­ked with this expe­rience, I pho­ned the Thresher head office num­ber and explai­ned this and the telepho­nist took my name and address and pro­mi­sed a voucher as recom­pence for this very poor ser­vice and threa­te­ning beha­viour I have endu­red.
    Guess what a week later, and nothing!
    In conc­lu­sion I did a price check on a bottle of Faus­tino, 4.99 in Asda 7.49 in the Local. So even with 40% off you are out of poc­ket in com­pa­ri­son. Add the expe­rience of the shop­kee­pers not wan­ting to take the vouchers and the type of clien­tele that imha­bit their sto­res.
    Judge for your­sel­ves.
    Mind you, the girl that threa­te­ned to Merk me, was the nea­rest ever encoun­ter with someone so alike to Cathe­rine Tate’s chav cha­rac­ter Lau­ren!
    Be Warned!

  45. ronster says:

    40% off is still on at Bot­toms Up and Thresher on cer­tain pro­ducts. Go to Superplonk.com and down load the voucher. They are reco­men­ded wine from mal­colm gluck.

  46. felician says:

    Hi dude!
    Christ­mas Day falls on Decem­ber 25. It is pre­ce­ded by Christ­mas Eve on Decem­ber 24, and in some coun­tries is follo­wed by Boxing Day on Decem­ber 26. Some Eas­tern Ortho­dox Churches cele­brate Christ­mas on January 7, which corres­ponds to Decem­ber 25 on the Julian calen­dar. Decem­ber 25 as a birth­date for Jesus is merely tra­di­tio­nal, and is not thought to be his actual date of birth.Good luck!

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