Archive for November, 2006

November 30, 2006

busy week etc.

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I’m having a very busy week. Too much stuff going on for me to pro­cess all of it. So ins­tead, a list:

1. IT@Cork was great. Always a treat to see Tom Raf­tery, and I espe­cially enjo­yed mee­ting Jeff Nolan for the fist time.
2. Last night’s Lon­don Girl Geek Din­ner was fun, as usual. Steve Clay­ton has a good synop­sis here.
3. Tomo­rrow is the Scoble/MacLeod Lon­don pub crawl. Anyone fan­cies coming along, just turn up. Details here.
4. I’m hea­ding back up home to Cum­bria on Satur­day. Can­not wait.
5. English Cut is get­ting busier. Expect to see a lot of new pro­ducts in 2007. Shirts, cash­mere, ties, shoes, all that good stuff etc.
6. I con­ti­nue to be swam­ped with mani­festo sub­mis­sions. Sorry I can’t post them all, but I love recei­ving them, and I do read each and every one. Thanks for that, and keep ‘em coming. Rock on.
To be honest, I find it all very exci­ting. I’m hoping it evol­ves into something fairly per­ma­nent and ongoing for gaping­void, but only time will tell etc.
What do you think?

thresher update

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[Click here to down­load cou­pon etc.]
A we update on the Thresher’s story.
Basi­cally, it’s going nuts. I have seen the web stats, and they are off the scale. I also heard an uncon­fir­med rumor that the Thresher’s web­site crashed briefly two days ago, from ever­yone visi­ting their Store Fin­der.
And yeah, the Bri­tish blo­gosphere seems to be tal­king about it. Very cool. And it looks like the trade press is pic­king up on it as well.
[UPDATE:] Andrew Por­ton, the mar­ke­ting guy at Stormhoek, is on BBC Radio 5 this eve­ning at 6.45, being inter­vie­wed about the story. The virus spreads beyond the blo­gopshere. Rock on.
[UPDATE:] Nevi­lle Hob­son hits the nail on the head:

Dis­coun­ting pro­duct like this is not new and this is hardly a story to get anyone exci­ted about (well, set­ting aside the nice cost savings).
What makes it inte­res­ting is that Thresher is not adver­ti­sing this offer anywhere. As Hugh explains, no in-store pro­mo­tions, no adver­ti­sing. Only the cou­pon that you can get via blog posts like Hugh’s, mine and others who write about it.

By the way, Stormhoek is carried by Thresher’s. I hope you’ll check it out when you pay them a visit, thanks.

why make stuff?

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Mark Boyd, a wor­king artist, sent me this rather hear­te­ning mani­festo:

WHY MAKE STUFF?
You can change the world with a pen­cil, a piece of paper, a chunk of
char­coal and piece of card­board, a paint­brush, a cra­yon, a d-cam, a
blog, a cell phone, a recor­der; a pro­jec­tor, some clay and a kiln, some
wood and a few tools, some sticks, sto­nes, and gras­ses, a stove and
some vege­ta­bles, found glass, paper, metal, plas­tic, a torch, a wel­der,
a stick and some sand, a knife to carve with, an idea, some mud and
hay, a com­pu­ter, some seeds, a needle and thread and scrap of fabric,
the list goes on. You can change your­self by using any of this stuff or
any thing else that might come to mind and hand.
Why we make stuff mat­ters. How we make stuff is secon­dary. Any method,
mate­rial or vehicle that allows you to get to what you’re trying to
see/feel/say/suggest is equally valid. What we make is not the point.
That we make, that we DO, is.
Making stuff deve­lops the abi­lity to see, hear, taste, smell and feel.
Making stuff is about pro­blem sol­ving, the open­ness to pos­si­bi­li­ties,
deve­lop­ment of skills, inter­nal and exter­nal navi­ga­tion and reso­lu­tion,
a sense of explo­ra­tion and adven­ture. Making stuff trans­forms one from
a con­su­mer to a con­tri­bu­tor. Making stuff is not pas­sive. Making stuff
invol­ves making choi­ces. Rea­li­zing you have choi­ces and making them is
empo­we­ring. Empo­wer­ment leads to con­fi­dence, and the cou­rage to
ques­tion and cha­llenge the sta­tus quo. Making stuff and sha­ring it is a
social and poli­ti­cal act, which opens ave­nues for com­mu­ni­ca­tion. That
can help pre­vent us from beco­ming mind­less dro­nes sub­ser­vient to the
mass media, poli­ti­cians, adver­ti­sers and com­mer­cial inte­rests that have
cons­truc­ted the con­su­mer cul­ture for the pur­po­ses of dis­trac­ting and
desen­si­ti­zing us from rea­lity.
Make it up, make do, make it real, make it per­so­nal, make it public.
Make it work, make it acces­si­ble, make it cheap, make it fun, make it
serious. Make it loud or soft, make it bright or dim, make it big or
small. Make it obvious, make it subtle, make it to be touched, tas­ted,
sme­lled, heard. Make it open to inter­pre­ta­tion, open for dis­cus­sion,
open to cri­ti­cism. Make it open. Make it from found stuff, made stuff,
recyc­led, reu­sed and repai­red stuff. Make it from scratch, from a kit,
a mix, a box. Make it new or make it old. Make it spe­ci­fic, make it
gene­ral, make it pur­po­se­ful, make it point­less. Make it a ques­tion,
make it an ans­wer, make it clear, make it vague. Make it high tech,
make it lo-fi, make it inc­lu­sive.
Just make it. When you’re done, make more and make dif­fe­rent. No need
to explain, jus­tify, apo­lo­gize, or vali­date. Make it, and let it go.
Dare to fail big, and attempt to change the world. Resist con­for­mity,
think for your­self and go make some stuff of your very own.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

November 29, 2006

an answer to thom’s question

Thom Sin­ger recently posed the follo­wing ques­tion to me, vis-a-vis The Glo­bal Mic­ro­brand:

A glo­bal mic­ro­brand is a won­der­ful thing to have and what many peo­ple desire to attain. Howe­ver, as the blo­gosphere beco­mes more crow­ded, is it thus har­der to get noti­ced? Two years ago most regu­lar folks did not know what a blog was.…now they is one them­sel­ves! I agree that if you get trac­tion, a glo­bal mic­ro­brand would be easier to build than before the inter­net, but my thought is that while a blog is still impor­tant, the blo­gosphere is more skep­ti­cal nowa­days. Could Sco­ble achieve his fame as quickly if he star­ted today with so many big com­pany insi­ders wri­ting blogs?

I sup­pose it’s like anything else– the more crow­ded the mar­ket, the big­ger the offe­ring has to be in order to stand out. Blogs are no dif­fe­rent.
Sure, if Sco­ble had star­ted blog­ging only yes­ter­day, his job would be a lot har­der. Same with myself. First-Mover Advan­tage and all that.
That being said, the blog hie­rarchy as it now exists is not set in stone. It’s there to be dis­rup­ted, so go ahead and dis­rupt it.
Do something won­der­ful and uni­que, and good things will hap­pen. Do something dull and com­mon­place, and nobody will care.

an alternative ten commandments

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For all you non-religious folk out there, Ian Green [whose blog I read regu­larly] kindly sent in this mani­festo:

Ten Com­mand­ments Mani­festo
I like the Bible – it’s a great piece of lite­ra­ture – but needs some con­text. So here’s my mani­festo based on Exo­dus 20:1 – 17

1. God may, or may not exist – you decide. Does it mat­ter if you believe in God? No, but if you do believe, believe in a good one.
2. Don’t mess about with sym­bols – Swas­ti­kas, Cru­ci­fix, Cres­cents, it all ends bad. Avoid them
3. If you mess with any of the above – you’re fuc­ked.
4. Best to for­get a Supreme Being, chill out, have a beer, scotch or cla­ret, and treat ever­yone the way you would like to be trea­ted.
5. Get a life and con­cen­trate on being nice to others even if other peo­ple are assho­les.
6. Stop being stu­pid – you’re not as smart as you think you are. But remem­ber neither is your boss nor are all the other peo­ple who tell you they are smar­ter than you.
7. Put one day aside a week for your self – your deserve it.
8. Don’t be a slave and don’t make sla­ves of others.
9. If your mum and dad love you – give it back in spa­des.
10. Don’t do any bad stuff like mur­der, adul­tery, theft, lying, or fuc­king a donkey.

By and large life is good, peo­ple are good. Keep a song in your heart and the truth on your tongue.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]
PS. I am not an atheist myself [or at least if I am, I’m very bad at it], but hey, I can also appre­ciate other people’s pers­pec­ti­ves etc.

an employee’s confusion

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Anna Far­mery of The Enga­ging Brand blog sent me in this manifesto:

If… a brand starts inside, an employee’s confusion

1. If you believe in the stra­tegy, why can’t you explain it?
2. If talent is impor­tant, why is pro­mo­tion based on your social circle?
3. If we are entre­pre­neu­rial, why do we make deci­sions by con­sen­sus?
4. If values are impor­tant enough to put on a card, why are they not appli­ca­ble to lea­ders?
5. If the future is impor­tant, why do we spend time in mee­tings loo­king at the past?
6. If you embrace talent why, do you only speak to me about my weak­nes­ses?
7. If we aim for a USP why, are encou­ra­ged to pro­duce same­ness?
8. If we believe in diver­sity, why are you all 40+, white and male?
9. If we need to cut deve­lop­ment and R&D to hit bud­get, how can you afford a two-day team bon­ding ses­sion in a 5-star hotel?
10. If it is us that inte­ract with cus­to­mers, why don’t you see we should feel the brand values first?

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

it@cork conference

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I’m in Ire­land today, tal­king at the IT@Cork about the Glo­bal Mic­ro­brand idea.
A small, tiny brand, that “sells” all over the world.

The Glo­bal Mic­ro­brand is nothing new; they’ve exis­ted for a while, long before the inter­net was inven­ted. Ima­gine a well-known author or pain­ter, selling his work all over the world. Or a small whisky dis­ti­llery in Scot­land. Or a small cheese maker in rural France, whose pro­duce is expor­ted to Paris, Lon­don, Tokyo etc. Ditto with a vio­lin maker in Italy. A clas­si­cal gui­tar maker in Spain. Or a small English firm making $50,000 shot­guns.
With the inter­net, of course, a glo­bal mic­ro­brand is easier to create than ever before. A com­mer­cial sign maker in New England. Or a sheet metal entre­pre­neur in the U.K.
And with the advent of blogs this was no lon­ger just limi­ted to peo­ple who made pro­ducts. We saw that any ser­vice pro­fes­sio­nal with a bit of talent and something to say could spread their mes­sage far and wide beyond their imme­diate client base and local mar­ket, without nee­ding a high-profile name or the good­will of the mains­tream media. Peo­ple like Jen­ni­fer Rice, John­nie Moore and Evelyn Rodri­guez come to mind.
But it’s not just limi­ted to cot­tage indus­tries. The great Tom Peters talks about “Brand You”, a per­so­nal brand that trans­cends your orga­ni­sa­tion or job desc­rip­tion. The grand-daddy of this space is pro­bably Robert Sco­ble, who may work full-time for Mic­ro­soft, but whose brand is much, much lar­ger than any job desc­rip­tion they could give him; that’s worth far more than anything they’re ever likely to pay him.
Once I crea­ted my own fled­gling glo­bal mic­ro­brand (i.e. via this weblog) I star­ted hel­ping other peo­ple do the same. A bes­poke Savile Row tai­lor. A Mas­ter Jewe­ler. A small vin­yard in South Africa. It was something I really wan­ted to know about. It was pro­fes­sio­nally the most com­pe­lling idea I had ever come come across. I was hoo­ked.
Of course, “The Glo­bal Mic­ro­brand” is not con­cep­tual roc­ket science. You don’t need a Nobel Prize in order to unders­tand the idea. What exci­tes me about it is the fact that I now live in a small cot­tage in the English boo­nies, and career­wise I’m get­ting a lot more done than when I lived in a large apart­ment in New York or Lon­don, for a fifth of the overheads. For one fif­tieth of the stress levels.

Glo­bal Mic­ro­brands do not need to have a blog or a web­sire. But it’s very use­ful to have one, just my opi­nion.
I have two glo­bal mic­ro­brands under my belt, Stormhoek and English Cut.

A few months ago I tal­ked about what had led to English Cut’s suc­cess:

1. A great pro­duct. Tho­mas is one of the best tai­lors in the world. His suits REALLY ARE that good. If we were just selling com­mo­di­fied drek, I doubt if anyone would’ve paid much atten­tion.
2. A uni­que story. When he star­ted, Tho­mas was the only Savile Row tai­lor wri­ting a blog, and this gave him a uni­que voice in the blo­gosphere. This fue­lled the inte­rest. Had mas­ses of tai­lors already been blog­ging, it would’ve been much har­der for his own uni­que “idea-virus” to spread. The first-mover advan­tage rule still applies.
3. Pas­sion & Autho­rity. Tho­mas has both in spa­des. That’s what kept peo­ple coming back. That’s what built up trust. That’s what tur­ned his rea­ders into cus­to­mers. Which is why “Share what you love” is the best advice there is.
4. Con­ti­nuity. He kept at it. He didn’t expect the blog to trans­form his for­tu­nes over­night. As I’m fond of saying, “Blogs don’t write them­sel­ves”. Based on our expe­rience, if you want blogs to trans­form your busi­ness, I’d say give your­self at least a year.
5. Focus. It was always about the suits. It was never about what he had for break­fast, Tech­no­rati rank or frothy gos­sip about other blog­gers.
6. Tho­mas spoke in his own voice. Tho­mas is a straight­for­ward, affa­ble fellow, and the voice on the blog is the same as the voice you meet in real life. He never tried to mis­re­pre­sent him­self on his blog, nor try to create some over-glamorized image of his pro­fes­sion. He just told it like it is. And peo­ple res­pon­ded well to that. As he once put it, “We’re so lucky we don’t have to create the brand out of thin air. We just tell the truth and the brand builds itself.“
7. Sove­reignty. The only peo­ple we had to please were the two of us. No bos­ses or outside inves­tors to keep happy. Bos­ses and inves­tors like gua­ran­tees, but there aren’t any.
8. We were both broke when we star­ted. Had we had mas­ses of money at the begin­ning, we would have had a lot more options on how to get the word out. In all like­lihood, these options would have been a lot more expen­sive and not nearly as effec­tive. Some­ti­mes lack of capi­tal is a defi­nite advantage.

With Stormhoek, the pro­cess was much more indi­rect. That being said, having a blog dou­bled our sales in 12 months.

I have been saying this for years, and still not every­body belie­ves me: “Blogs are a good way of making things hap­pen indi­rectly.“
No, blog­gers and their friends didn’t start sud­denly des­cen­ding on super­mar­kets, buying the wine in large num­bers. That’s not how it works.
What hap­pe­ned is that by inter­fa­cing with the blo­gosphere, it fun­de­men­tally chan­ged how Stormhoek loo­ked at trea­ting their pri­mary cus­to­mers (the super­mar­ket chains) and the end-users (the super­mar­kets’ cus­to­mers).
i.e. It cau­sed an inter­nal dis­rup­tion, both within the com­pany and the actual trade. Wine drin­kers’ basic purcha­sing habits didn’t change because of the meme, but the meme allo­wed Stormhoek to align itself more clo­sely with said habits.

My conc­lu­sion: Having a glo­bal mic­ro­brand is not a bad way to make a living. The big­gest bene­fit to me has been not neces­sa­rily the money, but the level of per­so­nal sove­reignty it affords me. I think that’s the main appeal.
Secondly, if I were again to create a glo­bal mic­ro­brand from scratch, there’s no way I would do it without a blog. No way on God’s Earth.

November 28, 2006

scoble pub crawl

If you’re loo­king for something to do this Fri­day after­noon [Decem­ber 1st], Robert and Mar­yam Sco­ble and myself are mee­ting at 1pm at the sta­tue of Eros in Pic­ca­dilly Cir­cus. Then we’re off on a pub crawl.
Anyone who fan­cies a good day out is wel­come to turn up. We’ll pro­bably leave around 1.15 for our first pub. If you’re run­ning late, or want to join us later, I’ll have my cell phone with me: 0770 309 9462.
Hope to see you there!

the ex-pat manifesto

Ben Cur­tis, a Bri­tish expa­triate living in Spain, sent me “The Ex-Pat Mani­festo”:

1. I live here because I want to. Just because I could be paid bet­ter for the same job back home does not give me the right to com­plain about it. In fact, just because anything at all is dif­fe­rent here, I do not have the right to be rude about those whose country it really is (”the locals”).
2. Having infi­nite patience means it goes on fore­ver, or, no mat­ter how long those effing Spa­niards (insert other expletive/nationality as appro­priate) take to pro­cess a form or fix the plum­bing, I’m the only one that cares if I loose my patience.
3. Even if I am con­ned, rob­bed, humi­lia­ted, lonely or home­sick, it is worth remem­be­ring after­wards that I deci­ded to step out of my com­fort zone in the first place.
4. It really doesn’t mat­ter if I hang out with the locals or with other ex-pats, as long as I am happy…
5. But those who con­ti­nually com­plain about their new surroun­dings are to be avoi­ded. It’s con­ta­gious.
6. Wow, everything is… new… it’s not the same as where I came from! What a chance to sti­mu­late my sen­ses! I will take pho­to­graphs, maybe write a blog or keep a diary, pro­duce pod­casts, videos — I’m enjo­ying the fact that my new point of view is neces­sa­rily dif­fe­rent, I’m reve­lling in these new oppor­tu­ni­ties to feel creative!

I liked this mani­festo because it is about SOMETHING rela­ti­vely tan­gi­ble and real-world, not just touchy-feely etc.
[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

back in london!

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Tues­day and I find myself back in Lon­don YET AGAIN. Exhaus­ting.
This wee­kend I was in Bris­tol, drin­king beer with rugby pla­yers. Much fun. Great town.
So far this is a big ol’ week for me.
Mon­day [Yes­ter­day]. Long English Cut mee­ting. Something to do with the shirts. Very pro­duc­tive.
Tues­day. Flying out to Ire­land. Some kind of geek din­ner in Cork.
Wed­nes­day mor­ning: Spea­king at the IT@Cork con­fe­rence.
Wed­nes­day eve­ning. Flying back to Lon­don for the Lon­don Girl Geek din­ner. My friends, Robert and Mar­yam Sco­ble will be there.
Thurs­day. Gene­ral depra­vity.
Fri­day. Mee­ting up with the Sco­bles & pals at 1pm under­neath the Eros sta­tue at Pic­ca­dilly Cir­cus. The plan is to do some kind of pub crawl. Anyone who wishes to is wel­come to come along. Then there’s the Fire­fox 2.0 launch party Fri­day eve­ning.
Satur­day. Hope­fully back up to Cum­bria.
[Meanwhile:] Thanks to every­body for sub­mit­ting your mani­fes­tos. So far I’ve recei­ved almost 100 of them. Wow. It’ll take me a while to work through them, so please bear with me.

November 27, 2006

the charity manifesto

Paul sent me this great mani­festo on Cha­rity:

[1] Though I speak with the ton­gues of men and of angels, and have not cha­rity, I am become as soun­ding brass, or a tin­kling cym­bal.
[2] And though I have the gift of prophecy, and unders­tand all mys­te­ries, and all know­ledge; and though I have all faith, so that I could remove moun­tains, and have not cha­rity, I am nothing.
[3] And though I bes­tow all my goods to feed the poor, and though I give my body to be bur­ned, and have not cha­rity, it pro­fi­teth me nothing.
[4] Cha­rity suf­fe­reth long, and is kind; cha­rity envieth not; cha­rity vaun­teth not itself, is not puf­fed up,
[5] Doth not behave itself unseemly, see­keth not her own, is not easily pro­vo­ked, thin­keth no evil;
[6] Rejoi­ceth not in ini­quity, but rejoi­ceth in the truth;
[7] Bea­reth all things, belie­veth all things, hopeth all things, endu­reth all things.
[8] Cha­rity never fai­leth: but whether there be prophe­cies, they shall fail; whether there be ton­gues, they shall cease; whether there be know­ledge, it shall vanish away.
[9] For we know in part, and we prophesy in part.
[10] But when that which is per­fect is come, then that which is in part shall be done away.
[11] When I was a child, I spake as a child, I unders­tood as a child, I thought as a child: but when I became a man, I put away chil­dish things.
[12] For now we see through a glass, darkly; but then face to face: now I know in part; but then shall I know even as also I am known.
[13] And now abi­deth faith, hope, cha­rity, these three; but the grea­test of these is charity.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

November 24, 2006

if you were a penis

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the marketing by committee manifesto

Chris Houchens sent me this rather amu­sing mar­ke­ting mani­festo, based on something he wrote a while ago:

“Mar­ke­ting by Committee”
If one per­son can pro­duce inef­fec­tive crappy mar­ke­ting, ima­gine what a com­mit­tee can do.

Too many com­pa­nies have a mar­ke­ting com­mit­tee to help brains­torm and pro­vide input for the organization’s mar­ke­ting depart­ment. Mana­ge­ment feels that this allows emplo­yees to “be invol­ved” in mar­ke­ting.
If you want ever­yone to sit around and feel good about them­sel­ves while com­plai­ning about things they don’t like, a mar­ke­ting com­mit­tee is a fabu­lous idea.
Why don’t you have an office supply com­mit­tee to pick out the colors of pens you order? How about an accoun­ting com­mit­tee to help figure out where the cre­dits and debits are pos­ted? Or even bet­ter, what about a human resour­ces com­mit­tee to help decide who is hired and fired?
Even if your com­mit­tee is full of inte­lli­gent, crea­tive peo­ple, the great ideas are lost. Com­mit­tees, by nature, are full of com­pro­mi­ses so solu­tions from a com­mit­tee are usually wate­red down ver­sions of the ori­gi­nal. Mar­ke­ting by com­mit­tee leads to lots of bad ideas and poorly thought out plans. Ins­tead of bold stro­kes from the mar­ke­ting brush, you get a wall of beige.
This is not to say that the mar­ke­ting depart­ment should be sit­ting on the moun­tain­top han­ding down dogma to the rest of the com­pany. A good mar­ke­ter in a com­pany will already be enga­ging other depart­ments about their needs and con­cerns. Good mar­ke­ters will always have an ear to the ground about what the feel of the com­pany is.
Hope­fully, you hired the peo­ple in the mar­ke­ting depart­ment because they’re good mar­ke­ters who know how to mar­ket. Let them do it.

Amu­sing is good. I like amu­sing.
[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

thomas’ ten-minute manifesto

Tho­mas R. Clif­ford like the mini-manifesto idea so much he went out and wrote his own in under ten minu­tes. Rock on.

word-of-mouth story in the making…

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[Click here to down­load cou­pon etc.]
I got this story from the guys at Stormhoek [one of my main clients].
Here’s the deal. Thresher, one of Stormhoek’s main cus­to­mers, is one of the lar­gest wine store chains here in the UK. They’ve got them all over the country, pretty much in every small town you go to. Hun­dreds and hun­dreds of them.
So they have this wee pre-Christmas offer.
For ten days, from 30 Novem­ber until 10 Decem­ber, they will offe­ring 40% off ALL their wine. That means all Stormhoek, all red and white, all French, all Spa­nish, all Aus­tra­lian, all Cham­pagne. Everything.
Not a bad deal etc. There’s just one catch: They’re not pro­mo­ting it. Nada. No ads, no in-store pro­mo­tion. Zilch.
The only way to get the 40% off is by get­ting your hands on one of their spe­cial, “super-secret” cou­pons. This means either someone you know has to give you one, or you have to down­load it here [PDF file].
So they’re not expec­ting every­body to find out about it. They’re just expec­ting a few peo­ple “in the know” to take advan­tage etc.
So my Bri­tish pals, here’s a chance for you to save 40% off your next plonk­fest. And if you tell your friends, they’ll save a bunch­load of money too, and with the Christ­mas party sea­son coming up, this is no bad thing.
OK, enough about the offer. That’s not why I’m blog­ging it.
I’m blog­ging it because this stri­kes me as a poten­tially inte­res­ting Word-Of-Mouth story. I don’t know if 40% off is enough to make the story truly viral [maybe, maybe not, but 40% isn’t bad either, espe­cially for this country]. Now that Word-of-Mouth is the hot new buzz­word in mar­ke­ting circ­les, I think it would be fun to put it to the test.
I’m just thin­king that if every Bri­tish rea­der who reads this blog finds out about it, and they tell their friends, and they tell their friends, we could collec­ti­vely save our­sel­ves quite a lot of money [Brits drink a TON of wine in Decem­ber, after all].
And maybe we’ll have a nice story to show for it.
So I’m plan­ting the seed, just too see what hap­pens…
Any­way, I hope you will down­load the cou­pon. I sus­pect it’ll be good for Stormhoek-Thresher rela­tions if you do [even you end up buying something else], and even bet­ter for us if your friends end up hea­ring about it, so thanks in advance. Rock on.
[THRESHER STORE FINDER HERE.]

seth godin’s unforgiveable manifesto

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I asked one of my heroes, Seth Godin, to sub­mit a mani­festo. Here is what he e-mailed me back:

Unfor­gi­va­ble.
Does it take 500 words to change things?
Pro­bably not. It pro­bably takes less than a hun­dred, plus a sec­ret ingre­dient.
The sec­ret ingre­dient is your desire to actually do something about it. To take action, to believe that it’s worthwhile, to con­front what feels like a risk but really isn’t. The sec­ret ingre­dient is to ignore excu­ses, aban­don proc­ras­ti­na­tion and stop loo­king for proof.
So, where’s my mani­festo?
1. The grea­test inno­va­tions appear to come from those that are self-reliant. Indi­vi­duals who go right to the edge and do something worth tal­king about. Not solo, of course, but as ins­ti­ga­tors of a team. In two words: don’t settle.
2. The grea­test mar­ke­ters do two things: they treat cus­to­mers with res­pect and they mea­sure.
3. The grea­test sales­peo­ple unders­tand that peo­ple resist change and that ‘no’ is the sin­gle easiest way to do that.
4. The grea­test blog­gers blog for their rea­ders, not for them­sel­ves.
5. There really isn’t much a of ‘short run’. It quickly beco­mes yes­ter­day. The long run, on the other hand, sticks around for quite a while.
6. The inter­net doesn’t for­get. And soo­ner or later, the inter­net finds out.
7. Ever­yone is a mar­ke­ter, even peo­ple and orga­ni­za­tions that don’t mar­ket. They’re just mar­ke­ters who are doing it poorly.
8. Ama­zing orga­ni­za­tions and peo­ple receive rewards that more than make up for the effort requi­red to be that good.
9. There is no num­ber 9.
10. Mass taste is rarely good taste.

So, decide. Decide before the end of the day. If you reject the apho­risms above, replace them with your own. But don’t settle. That’s unforgivable.

Thanks, Seth! Seriously.
Seth, besi­des being THE MASTER of bre­vity [I’ve refe­rred to him in the past as “the Ernest Heming­way of mar­ke­ting”], is no slouch in the Mani­festo depart­ment him­self. He foun­ded ChangeThis.com, although yeah, he’s no lon­ger invol­ved with it etc etc.
He’s been a great ins­pi­ra­tion to me over the years. Indeed.
[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

strange fruit

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the elusive customer manifesto

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I love this one from Rodrigo Daus­ter. Beau­ti­fully writ­ten and short:

Elu­sive Con­su­mer Mani­festo
1. Lis­ten, don’t ask

Don’t ask me what I want. To ask is to admit you don’t know. If you don’t know, it means you haven’t been lis­te­ning. If you haven’t been lis­te­ning it means that you don’t care about me. So why should I care about you? Every day I express what I want and what is wrong with what I have. If you care about me, observe the joy I get from com­pany; how hard I laugh at your jokes; how happy I am to by the time I get to the front of the queue to pay; the plea­sure I take from drin­king that cof­fee; how often I return.
2. Be honest
Yes, I am a fool some of the time. I don’t have the time to be smart about everything; to always make the most infor­med deci­sions. That means others can pro­fit from me in these moments of weak­ness, busy-ness or fati­gue. But I don’t for­get. So if you rip me off; I won’t trust you again.
3. Help me want less
Stop telling me what else I need to be happy. We all know that more this and more that will only lead me into a down-ward spi­ra­ling, unful­fi­lling con­sump­tion binge. If you really want to add value — to be dif­fe­rent — show me how I can get more with less: sim­plify, defea­ture, unbundle, open up.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

mike peter reed’s “us & them” manifesto

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Mike Peter Reed, a UK sound desig­ner, wrote this over break­fast this mor­ning. I like:

A Mani­festo for Us and Them
You move among them on a cycle of igno­rance. They shape your world,
they pola­rise your view, they create and shat­ter per­cep­tions. Don’t
lis­ten to them just because they are tal­king. Don’t learn how to be
dumb. Scratch your own head from time to time. Before you let them
into your mind find out if they have anything to say or if they are
just saying anything. Don’t just lis­ten, be atten­tive. Watch them
earn their cre­di­bi­lity.
On the cusp of insi­dious recur­sive events, take your risk, make your
mark, change your life, go in a new direc­tion. They can’t stop you.
Do you know when to stop? Just as great artists steal, they also know
when to aban­don their art. You can­not live fore­ver, and the grea­test
of empi­res will crum­ble. With every action or inac­tion, no mat­ter how
small or see­mingly insig­ni­fi­cant, you steer the future of a world
that will reso­nate throughout the uni­verse for eter­nity. Some will
make a dent, some will create an almost unno­ti­ced har­mony. Others may
be panel bea­ters see­king dis­cord. So the pen­du­lum swings. What’s old
is new once more.
You can choose to iso­late your­self from this situa­tion on a bed of
sel­fish­ness and pity, or you can choose to extend your­self out­wards
with far reaching con­se­quen­ces and untold pros­pe­rity. Choose now.
Choose the pre­sent. Sha­ping lives from a dis­tant star they will see
you as they see themselves.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

the first step towards happiness

In a recent gaping­void post, Jan wrote in the comments:

The first step toward hap­pi­ness is to cease and desist intake of mains­tream media. Another step was to allow myself to buy anything I wan­ted so long as it was a tool toward mani­fes­ting art. Ah. Life is pretty good these days.

Heh. Won­der­ful. Thanks, Jan!

[Jan’s blog is here.]

shane carey’s music mini-festo

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Shane Carey, a musi­cian from Ari­zona [his music pod­casts are here], sent me this:

A Music Mini-festo.
Ama­teur musi­cians: You no lon­ger need to “make it big.”
The Inter­net is slowly killing the myth that only rock stars make popu­lar music. The record industry still con­trols most of the fame and for­tune, but a record con­tract is no lon­ger neces­sary to reach lis­te­ners. If all you want is peo­ple to hear your music, get a web­site or put it on MyS­pace. Maybe you’ll get fame if 50 million peo­ple like it, and maybe you’ll have for­tune if they send some money your way. If not, at least you have sha­red your music. Nee­ding star­dom puts the power in someone else’s hands; being a musi­cian is yours, right now.
Pro­fes­sio­nal musi­cians: Kill your con­tracts.
To pick an exam­ple, Joe Satriani fans can­not just replace him with some other vir­tuoso gui­ta­rist relea­sed under a Crea­tive Com­mons license; only Joe will do. Your uni­que­ness means the fans can’t escape the music industry unless you do it first. Don’t sign; if you’ve sig­ned, don’t renew. If you can’t afford to quit without your fans’ sup­port, make sure they know it. If they won’t give you that sup­port, then you’re not the star that you thought you were, and the record industry owns you more than you know.
Music fans: Sup­port your musi­cians.
Enough about your right to hear the music, whether you can afford it or not: living in a world where peo­ple can afford to make that music is a pri­vi­lege to be ear­ned. Pro­fes­sio­nal musi­cians who stop recei­ving money will have to start spen­ding their days at jobs ins­tead of wri­ting music. A free down­load is not neces­sa­rily stea­ling, but if you don’t want to wait ten years for the next album to come out, throw them a few bucks to buy them the time.

Record industry pro­fes­sio­nals: Change or die.

An industry might exist in which peo­ple like you make money from the honest prac­tice of making it easy for musi­cians to get their music to lis­te­ners, but yours is not currently such an industry, or honest prac­tice. Without you, the musi­cian can author, record, and dis­tri­bute; without the musi­cian, you have no pro­duct. Stop alie­na­ting your mar­ket by suing them for telling you that the value you add is no lon­ger worth the asking price: inc­rease your value, lower the price, or get out of the busi­ness and leave the pro­du­cers and con­su­mers to work it out amongst themselves.

I espe­cially like the line, “Nee­ding star­dom puts the power in someone else’s hands; being a musi­cian is yours, right now.” Thanks, Shane!
[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

the stunt train manifesto

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Todd Mall­coat, an SEO maven sent me this:

The Stunt Train SEO Mar­ke­ting Mani­festo
1. SEO is a mar­ke­ting school of thought…not a pro­cess.
There are plenty of peo­ple that unders­tand the pro­cess, and don’t “get” SEO. Here’s the pro­cess — SEO­book, SEO glos­sary, and Ran­king fac­tors. There’s still only ten spots that mat­ter.
The pro­cess of SEO is fun­da­men­tal in just the same way that there are for­mu­las for head­li­nes in direct mar­ke­ting that have MUCH higher like­lihood for suc­cess — read the play­books and the pro­cess beco­mes second nature.
2. It’s much easier to plan a web­site than to retro­fit it.
Unders­tan­ding fun­da­men­tals makes it much more valua­ble when you hire a con­sul­tant or agency. 18 ques­tions your CEO for­got to ask.
3. Search inc­rea­singly impacts every form of media.
Every media dis­tri­bu­tion point is doing their best to incor­po­rate search to per­so­na­lize the con­ver­sa­tion rather than just screa­ming at ran­dom peo­ple.
4. It’s all about the links (but also about the expo­sure, ran­kings, con­ver­sa­tion, and con­ver­sion).
Buil­ding link equity is the new brand bran­ding. It’s really all about the con­ver­sion — but you gotta love links (and openly admit to it).

5. Any mar­ke­ting deci­sion impacts search engine ran­kings — and vice versa
TV, radio, print and other ads can all be used for attrac­ting links.

Want to use all flash as the home­page? Pick a dif­fe­rent school of thought.
6. Crea­ting a “pur­ple” idea is much easier than beg­ging for links.
There is always an extraor­di­nary, remar­ka­ble new angle to any industry.
SEO is about unders­tan­ding the indi­rect corre­la­tion of things to exe­cute on great ideas that no one else has envi­sio­ned by having a uni­que pers­pec­tive on mar­ke­ting. Loo­king for quick fixes and the latest loophole is NOT SEO. Drink­bai­ting is SEO — if you can’t figure out why — you’ve never spent a full 40 hour week asking for links.
7. Social media can be opti­mi­zed
Opti­mi­za­tion does not mean mani­pu­la­tion. Opti­mi­za­tion is exa­mi­ning the rules of the game and using them to your advan­tage. Social media inc­rea­ses both expo­sure — as well as the level of public scru­tiny. Peo­ple appre­ciate when bias is disc­lo­sed, and con­ver­sa­tion is HUMAN.
If you are not authen­tic — you will not last. The higher the value for finan­cial gain of the industry — the more reluc­tant con­su­mers and agents of dis­tri­bu­tion become to hel­ping you dis­tri­bute your mes­sage for free.

8. Top ran­kings won’t fix a shitty pro­duct


9. Blackhat is lying to clients, cus­to­mers, part­ners, or ven­dors.

Whi­tehat is proac­ti­vely dis­cus­sing risk tole­rance, pro­cess, expec­ta­tions, and con­tri­bu­tion to a com­mu­nity ins­tead of just bil­king peo­ple into teaching you to think.
10. It’s all about the results
Great results can be ran­kings, sales, or the spread of ideas. There are many great busi­ness lea­ders that don’t rea­lize they are SEO’s. It is more than a pro­cess — it is unders­tan­ding the pro­cess and stac­king the deck in your favor within the con­fi­nes of the game — which ulti­ma­tely chan­ges the game. SEO is the unders­tan­ding of the dyna­mic game of busi­ness marketing.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

“the sucker revolution” manifesto

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[Julien Smith sent me this mani­festo. Sure, a lot of of the ideas here go straight back to the Clue­train, but unlike the lat­ter, it’s only 311 words. Rock on.]

We are not the suc­kers we always have been.
Loo­king back on the things that we, the peo­ple, have belie­ved, it’s hard to wrap your head around how peo­ple could so often and so easily be hucks­te­red. P.T. Bar­num said “There’s a suc­ker born every minute,” but it’s high time we rea­li­zed that these days, for every minute, the suc­ker in someone is withe­ring away. Now, with every pas­sing minute, there’s a suc­ker out there wising up. You had bet­ter be ready. It’s a suc­ker revo­lu­tion, and it’s about time.
The rea­son for this suc­ker revo­lu­tion is sim­ple: In 1835, when Bar­num star­ted in show busi­ness, the peo­ple in the town he just left couldn’t tell the peo­ple ahead that his freakshow was just a great makeup job. But now we can, and we leave our evi­dence everywhere. Karma is taking a vir­tually phy­si­cal pre­sence in our com­mu­ni­ties and minds­pace. We know not only that we don’t like a com­pany, but also why we don’t like it… or if we don’t, fin­ding out is just a few keys­tro­kes away.
Like Mar­tin Luther’s 95 The­ses, this mani­festo attempts to nail the hypoc­risy of the hype machine on the door of the town church for ever­yone to see. It works on the prin­ci­ple that wha­te­ver hap­pens comes back to you, and that there’s no such thing as “get­ting away with it”. As indi­vi­duals, we already know this. As busi­nes­ses, we have yet to admit that the spec­ter of deceit is even in the room.
If you’re a busi­ness, and you’re worried, that’s because you pro­bably should be. You’re pro­bably rea­li­zing that your cus­to­mers are catching up with you. The upco­ming gene­ra­tion is lar­ger than you, and fas­ter than you. And they won’t mind mes­sa­ging their 5,000 MyS­pace friends to get them invol­ved, either. Be prepared.

[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

November 23, 2006

doug karr’s happiness manifesto

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[Dou­glas Karr wri­tes this lovely mani­festo about hap­pi­ness:]

Our cul­ture is inun­da­ted with mes­sa­ges that lead us down a path of self-destruction. Hap­pi­ness is equa­ted with things we do not have… cars, money, 6-pack abs, awards, lifesty­les, or even just a soda. Know­ledge is equa­ted with wealth, albeit accu­mu­la­ted or inhe­ri­ted. This is the disease of our cul­ture, assu­ring us that we are never smart enough, never wealthy enough, never have enough.
The media enter­tains us with sto­ries of wealth, sex, crime, and power – all things things that may hurt us or others when taken in excess. Our govern­ment even par­ti­ci­pa­tes in the mis­di­rec­tion, tan­ta­li­zing us with lot­te­ries. Every mar­ke­ting mes­sage and every com­mer­cial is the same, “You will be happy when…”
We are not happy with our spou­ses, so we get divor­ced. We’re not happy with our homes, so we relo­cate our fami­lies and buy big­ger until we can’t afford them. We shop until our cre­dit is used up and we go ban­krupt. We are not happy with our jobs, so we join in hurt­ful poli­tics to try to acce­le­rate our pro­mo­tions. We’re not happy with our emplo­yees so we hire new ones. We’re not happy with our pro­fits, so we let faith­ful emplo­yees go.
We are a cul­ture of indi­vi­duals who are told that hor­ding is the best path to hap­pi­ness. The grass is always gree­ner – the next girl­friend, the next home, the next city, the next job, the next drink, the next elec­tion, the next, next, next… We are never taught to be happy with what we have now. We must have it, and have it now. That’s when we’ll be happy.
Since it’s only pos­si­ble for the selec­ted few to have it all, the bar is always higher than we can reach. We can never achieve hap­pi­ness as defi­ned by our cul­ture. How do we cope? We medi­cate. Illi­cit drugs, alcohol, presc­rip­tion medi­ca­tions, tobacco are all neces­sary and popu­lar since they take the edge off of our unful­fi­lling lives.
In truth, we are on top of the world. We are the lea­ders with everything ele­ment of suc­cess that a cul­ture is mea­su­red against. We have the migh­tiest armies, the most fan­tas­tic natu­ral resour­ces, the grea­test eco­nomy, and the most ama­zing peo­ple.
Yet, we are not happy.
Don’t rely on anyone or anything outside your own self to drive your hap­pi­ness. It is up to no one but yours. When you own your hap­pi­ness, no one can steal it, no one can buy it, and you don’t have to look elsewhere to find it.
God bless you and yours this fan­tas­tic Thanks­gi­ving! Thanks­gi­ving is 1 day out of a year. Perhaps we should have ‘Self-giving’ and reverse our calen­dar. Let us spend the rest of the year being happy with what we have and one day spoi­ling our­sel­ves with what we don’t have. Let us be happy with our family, our chil­dren, our home, our job, our country and our lives.
You’ll be happy when… you find hap­pi­ness in yourselves.

Thanks, Doug! Good topic for Thanks­gi­ving etc.
[gaping­void mani­festo sub­mis­sion gui­de­li­nes are here.][Mani­festo archive is here.]

change the world, 500 words at a time

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Please sub­mit a mini-manifesto.
I have to say, after wri­ting an under-five-hundred-word mini-manifesto, I find myself quite taken by the for­mat. Somehow the bre­vity just clicks for me.
Why take 50,000 words [the length of your ave­rage busi­ness tome] to say what you have to say, when 500 will do? Bre­vity. I love bre­vity. We’re both in a hurry.
So I’m thin­king, well, there’s also a lot of peo­ple out there besi­des myself and the blog­gers I read, with ideas nee­ding spread. Power­ful ideas that could be easily sum­med up in 500 words or less. And I would really, truly, seriously like to do what I can to help get them out there.
So here’s the deal. If you’ve writ­ten a mani­festo in 500 words or less, and you want help sprea­ding the word, just e-mail it to me, or send me the link. If it’s any good I’ll either link to it, or post it here on gaping­void [under the same Crea­tive Com­mons terms with which I publish my own work].
It doesn’t neces­sa­rily have to be about a topic I’m pro­fes­sio­nally close to. Nor does it have to be the grea­test piece of wri­ting since Clue­train or Pur­ple Cow. Just make sure it’s writ­ten with autho­rity and pas­sion. Just make sure it’s good.
Two points to con­si­der:
1. I’m inte­res­ted in chan­ging the world [howe­ver you wish to inter­pret that sta­te­ment]. And I believe gaping­void rea­ders tend to be inte­res­ted in wri­ters who feel the same. That’s the qua­lity we’ll collec­ti­vely be loo­king for, so please keep that in mind.
2. I am more likely to publish something “spe­ci­fic”, as oppo­sed to “gene­ral”. By that I mean, I pre­fer mani­fes­tos that are about something tan­gi­ble, for exam­ple, accoun­ting or dri­ving in Phoe­nix, than vague, self-help/lifestyle coach/quasi-spiritual/motivational “Go, Me!” stuff. I hope that makes sense…
Thanks. Let’s see what hap­pens…
[Mani­festo archive is now here.]

the hughtain mark two

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THE HUGHTRAIN MkII
1. The mar­ket for something to believe in is infi­nite.
We are here to find mea­ning. We are here to help other peo­ple do the same. Everything else is secon­dary. We humans want to believe in our own spe­cies. And we want peo­ple, com­pa­nies and pro­ducts in our lives that make it easier to do so. That is human nature.
2. The most impor­tant word in mar­ke­ting is “com­pli­city”.
It’s not enough for the cus­to­mer to love your pro­duct. They have to love your pro­cess as well.
3. Your cus­to­mers are beco­ming smar­ter about your mar­ket a lot fas­ter than you are.
Thanks to the inter­net, your cus­to­mers are able to talk to each other. They are able to find bet­ter infor­ma­tion about your pro­duct than you are able of willing to give them, much quic­ker than you are capa­ble of giving them. The con­ver­sa­tion will hap­pen with or without you, you’re bet­ter off joi­ning in.
4. The pri­mary job of an adver­ti­ser is not to com­mu­ni­cate bene­fit, but to com­mu­ni­cate con­vic­tion.
It’s not about what you have; it’s about why it mat­ters.
5. A company’s pri­mary role is to func­tion as an “idea ampli­fier”.
A company’s pri­mary role is not to make or do stuff. Making and doing are mere sub­sets.
6. The future of adver­ti­sing is inter­nal.
The har­dest part of a CEO’s job is sha­ring his enthu­siasm with his collea­gues, espe­cially when a lot of them are making one-fiftieth of what he is. Selling the com­pany to the gene­ral public is a piece of cake com­pa­red to selling it to the actual peo­ple who work for it.
7. Your job is no lon­ger about selling. Your job is about firing off as many synap­ses in your customer’s brain as pos­si­ble.
The more synap­ses that are fired off, the more dopa­mi­nes are relea­sed. Dopa­mi­nes are seriously addic­tive. The more dopa­mi­nes you release, the more the cus­to­mer will come back for more. Your cus­to­mer thinks he is coming back to you for sane, ratio­nal, value-driven rea­sons. He is wrong. He is coming back to feed.
8. Good-bye, Mes­sa­ges. Hello, Social Ges­ture.
A well-executed mar­ke­ting cam­paign is an act of love.
9. Con­trol the con­ver­sa­tion by impro­ving the con­ver­sa­tion.
Choo­sing to have a “smar­ter con­ver­sa­tion” with the mar­ket is not a mar­ke­ting deci­sion; it’s a moral deci­sion.
10. The more porous the mem­brane that sepa­ra­tes your busi­ness from your mar­ket, the easier it is for both par­ties to be in align­ment. And the more porous the mem­brane, the easier it is to fix non-alignment.

I men­tio­ned recently that The Hugh­train was in dire need of a re-write.
So what did I do? Basi­cally, I made it shor­ter. A LOT shor­ter. 418 vs. 4,500 words. In this regard, I was par­tially ins­pi­red by John Dodd’s most exce­llent J-Train Mani­festo [438 words].
The power of bre­vity etc.
[PS: Thanks to John for the impe­tus.]
[Spea­king of mani­fes­tos: Two years on, my “How To Be Crea­tive” still remains the most down­loa­ded mani­festo on ChangeThis.com. You can also read the ori­gi­nal online ver­sion here etc].

t-shirt idea 2004

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[Click on image to enlarge/download/print etc. Licen­sing terms here etc.]

robert altman dies, aged 81

The great film­ma­ker, Robert Alt­man, has pas­sed away.

November 22, 2006

interviewed by steve clayton

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Microsoft’s Steve Clay­ton inter­vie­wed me a week or so ago. Not my worst inter­view ever, by any means. About 7 minu­tes long. Enjoy.
[NB. I inter­vie­wed Steve about a week prior to this. All good fun etc]

“because” vs “with”

My friend, JP Ran­gas­wami wri­ting in The Daily Tele­graph blog:

As tech­no­lo­gists, we have two choi­ces:
One is to pro­vide the cus­to­mer a bet­ter expe­rience, the free­dom to select what he wants, a dif­fe­ren­tia­tion based on ser­vice qua­lity against a back­drop of abun­dance.
The second is to create arti­fi­cial scar­ci­ties around the things that are abun­dant, create new incon­ve­nien­ces for the cus­to­mer, new lock-ins, new irri­tants. Irri­tants like Region Coding on DVDs. Lock-ins like we see in digi­tal music.
For the last thirty years, too many of us in IT have focus­sed on crea­ting these arti­fi­cial scar­ci­ties, often without even kno­wing it. First we paid to bury the data in ven­dor stacks, then we paid to try and dig it out. We’ve been doing this for years. And we’re in dan­ger of doing it again.
Time for a change.
Time to focus on ways of deli­ve­ring ser­vice where the cus­to­mer wants, when the cus­to­mer wants, how the cus­to­mer wants. Time to focus on open plat­forms, open pro­to­cols, open soft­ware, open ways of doing busi­ness.
That’s what the eco­no­mics of abun­dance is really about. Making money because of what you do, and not with what you do. Having cus­to­mers who stay with you because they want to, not because they have to.

Great stuff from JP, as usual.

i want to breathe

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[Click on image to enlarge/download/print etc. Licen­sing terms here etc.]

federated media survey

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I have a favor to ask y’all.
I’ve just sig­ned up with Fede­ra­ted Media, to handle my adver­ti­sing.
Before we can get the ball rolling, I need as many gaping­void rea­ders as pos­si­ble to fill in this sur­vey, to give the poten­tial adver­ti­sers some data to work with.
If you could give it a go, it would be very help­ful for me, thanks.

[NB: The infor­ma­tion is only for demo­graphic pur­po­ses, and indi­vi­dual infor­ma­tion will not be used for mar­ke­ting directly to the user, or sold to another party etc etc.]

November 21, 2006

off up north

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I’m about to head up up North via train. In Cum­bria for a day or two, then hope­fully up in Glas­gow by the wee­kend.
I’ve been down here in Lon­don for God knows how long, and I’m fee­ling a wee bit frazz­led from it, to be honest. Can’t wait to get out of here and let the next mini-chapter of my life to kick in.
A month ago I was actually con­tem­pla­ting moving here. But the appeal wore off.
This town simply does not suit me, long-term.
Even though busi­ness is good and everything is hunky dory, the truth is, I’m far bet­ter sui­ted to pla­ces where one does not need a lot of money in order to live. It’s the Scot­tish High­lan­der in me, no doubt.

November 20, 2006

it’s official.…

I don’t link to The Social Cus­to­mer NEARLY often enough.…

it’s official.…

Cala­ca­nis’ pod­cast rocks.

November 19, 2006

plus ca change.…

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From The Hous­ton Chro­nicle:

Forty-seven per­cent of your most pro­duc­tive, most crea­tive, most valua­ble wor­kers are mai­ling out resu­mes, going on job inter­views, even con­tem­pla­ting other offers.
Even worse, many mana­gers are actually acce­le­ra­ting those depar­tu­res by how they treat those emplo­yees, said Mark Murphy, chief exe­cu­tive of Lea­dership IQ and co-author of The Deadly Sins of Emplo­yee Reten­tion: Cut­ting Edge Stra­te­gies for Kee­ping Your Best Peo­ple.
“Frankly, we treat our high per­for­mers worse than any other emplo­yee,” he said.
“When a mana­ger has a tough pro­ject upon which the whole com­pany depends, to whom do they turn?
“Who gets the late hours and the stress? It’s not the low per­for­mers, because mana­gers want the pro­ject done right. Ins­tead, mana­gers turn to their hand­ful of high per­for­mers.
“Over and over we ask our high per­for­mers to go above and beyond, making their jobs tough and bur­ning them out at a terri­ble pace. Meanwhile, low per­for­mers often get easier jobs because their bos­ses dread dea­ling with them and may avoid them alto­gether.“
Little won­der that “high per­for­mers hate slac­kers,” he said. “Eighty-seven per­cent of (high per­for­mers) say wor­king with a low per­for­mer or a slac­ker has actually made them want to change jobs. They’re really sick of having to carry the load for every­body else.”

Man. Do not get me started.…

November 18, 2006

if you’re not getting laid, it must be techmeme’s fault

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Sco­ble recently posed the ques­tion, “Does being on Tech­Meme improve your sex life?“
In the com­ments, I wrote:

For grab­bing a quick snapshot of what’s hap­pe­ning in Web 2.0 at any given moment, Tech­meme works bri­lliantly.
Hey, and guess what? That’s all it was meant to do.
To give it any more power over your life than that is frankly pathetic.

I won­der if Gabe con­curs… [UPDATE:] Gabe lea­ves the folo­wing in the com­ments:

That’s a fair sta­te­ment, though I hope Tech­meme extends beyond “Web 2.0″. (It’s not really as broad as “Tech” though, des­pite the name.)
A few cla­rif­ying points:
When issues of com­prehen­si­ve­ness or “fair­ness” come up, I think peo­ple should think of Tech­meme as just another blog. And in many ways, it’s just that. So sug­ges­ting that Tech­meme is kee­ping you down because it doesn’t expose your wri­tings is about as wise as depen­ding on a par­ti­cu­lar blog as your tic­ket to fame or wha­te­ver.
Inte­res­ting fact: I’ve read pro­bably hun­dreds of com­plaints about the lack of inc­lu­si­ve­ness on Tech­meme. Yet how often have I heard this from non-bloggers (whether in emails, or in per­son, etc.)? Never. I can’t recall a sin­gle such case. Now I hear a lot from non-blogging rea­ders, but com­plains of “A-listers” and “circle jerks” just don’t seem to come up.

I ima­gine these e-mails Gabe has recei­ved inc­lude many men­tions of noble con­cepts like “fair­ness”, “meri­toc­racy” and “democ­racy”, and far less use of “me me me me me me” etc.

blogcards

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Been a while since I plug­ged my blog­cards.
Oh well, I’m doing it now. Heh.
I’m told that in Ame­rica, they seem to be EVERYWHERE these days, espe­cially at geek events. Is that true?
I never really tar­ge­ted them to the geek com­mu­nity per se. “Horny sin­gles in New York bars” was more like it.
But one never con­trols where a virus will spread…

November 17, 2006

markets are conversations 2006

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[Link: Techc­runch]

the marketing 50

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AdAge.com, the large US adver­ti­sing trade mag, has just relea­sed its annual “Mar­ke­ting 50″. [You can down­load the PDF off this page here.]
It’s a pretty big deal in US mar­ke­ting circ­les etc.
Inte­res­ting. It seems a cer­tain Hugh Mac­Leod, and this small Afri­can winery called Stormhoek, made the list [see page 12].
I dunno. Something to do with blog­ging or whatever.

jason quits aol

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The big story of the day is, of course, Jason Cala­ca­nis resig­ning from AOL.
Techc­runch first broke the rumor, then The New York Times broke the news offi­cially soon after, and of course, Nick Den­ton over at Valley­wag had something inte­res­ting to say:

But I sus­pect that Miller’s depar­ture will prove a con­ve­nient exit for Cala­ca­nis. He faced an uphill strug­gle to turn around Netscape.com, and see­med to enjoy the gathe­ring frenzy around Web 2.0. For him, espe­cially, it can’t have been easy to sit out the bub­ble, rewar­ded only by salary and big-company stock. Miller’s exit pro­vi­des news cover.

When the news first broke, of course, it came as bit of a shock. But hey, Jason will land on his feet. Regard­less, con­grats to him for figh­ting a good fight, and for figh­ting it valiantly.

November 16, 2006

[blushes…]

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Thanks to Doc Searls for the kind words.…

my lesbian friend

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I remem­ber the day I drew this car­toon… back in New York in 1999, I sho­wed this dra­wing, when the ink was barely dry, to a really cool friend of mine, a les­bian who had this talent for giving hete­ro­se­xual males like myself very sound advice about women [the lat­ter being something very rare in Manhat­tan, believe you me].
Her remark:

“This is SO ‘Hugh’!!!”

To this day, I am still gra­te­ful for that. Heh.

November 15, 2006

if… you take the j train

John Dodds, a fre­quent gaping­void com­men­ter, has writ­ten a mar­ve­lous mar­ke­ting mani­festo, called The J-Train Mani­festo. Ins­pi­red by fre­quent rides on New York’s “J” Train, back when he was living there, it’s also a pun on Clue­train, Hugh­train etc.

1. All Mar­kets Are Up For Grabs.
It’s no lon­ger pos­si­ble to con­trol the con­ver­sa­tion. While incum­bents spend their time trying to cling to that belief, you have the oppor­tu­nity to step in, reframe the dis­cus­sion and win a new argu­ment.
2. Dif­fe­rence Not Dif­fe­ren­tia­tion.
Cus­to­mers have either too much stuff or not enough time and value current choi­ces over subs­ti­tu­tes. Mini­mise the beha­viou­ral change you demand of them, but give them a real rea­son or rea­sons to love your product/service.
3. Don’t Disap­point.
Ensu­ring that everything works and ins­tantly reac­ting to any pro­blems is a given. Bad news tra­vels much fas­ter and wider than it did before. An infor­med cus­to­mer is your best pro­mo­tion but poten­tially your worst night­mare.
4. Make Your Mar­ke­ting Socia­ble.
You can’t con­trol the con­ver­sa­tion, but you can faci­li­tate and, to some extent, host it in a way that allows you to build genuine rela­tionships with poten­tial cus­to­mers rather than white-noise rela­tionships with anyone you can bom­bard.
5. Inte­rac­tion Requi­res Ite­ra­tion.
It’s not enough to lis­ten and a sin­gle return path does not cons­ti­tute a dia­lo­gue. Mea­ning­ful long-term con­nec­tion with pros­pec­tive cus­to­mers can only come from com­mu­nity, co-operation and co-creation.
6. See The Wood For The Trees.
Don’t assume you’re like the cus­to­mers. You’re much clo­ser to your busi­ness than they are or care to be. Find out what they’re like. The sha­red inte­rest at the heart of your rela­tionship will pro­bably not to be the pro­duct itself.
7. Relate, Renew and Rein­vent.
If you want them to keep coming back to you, then you must keep coming back to them. It’s not about new cam­paigns that look dif­fe­rent. The new focus is more on pro­duct and cus­to­mer deve­lop­ment and less on expli­cit pro­mo­tion.
8. Don’t For­get To Sell.
Enga­ge­ment is great but it doesn’t pay the bills, so remem­ber to sell. Selling is res­pon­ding to the customer’s inte­rest when they choose to make the move. It’s not about cut­ting deals, it is about making it easy for them to buy or trial.
9. Le ROI Est Mort.
Mar­ke­ting can­not be a measurement-free zone, but inc­rea­singly its ove­rall impact is indi­rect and qua­li­ta­tive. Howe­ver, as enga­ge­ment methods are less expen­sive than adver­ti­sing, ROI will almost cer­tainly rise and, cru­cially, with no inc­rease in spen­ding, it will con­ti­nue to rise as your enga­ge­ment inten­si­fies.

10. Mar­ke­ting Is Not A Depart­ment.

Mar­ke­ting is a com­bi­na­tion of ele­ments that crea­tes the envi­ron­ment in which it is pos­si­ble to meet a cus­to­mer need (star­ting right back at pro­duct deve­lop­ment). It ope­ra­tes online and off and should inform and occupy every aspect and depart­ment of an orga­ni­sa­tion. More than ever before, it is everybody’s job.

One thing that really impres­sed me [besi­des the great thin­king behind it] is how short it is. Ten small para­graphs, and that’s it.
I bet even Seth Godin, the mas­ter of mar­ke­ting bre­vity, will be impressed.

November 14, 2006

new mac arrived

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My brand new 13″ Mac­Book lap­top arri­ved today.
So this makes it about 10 years since I last used an Apple pro­perly. It’s cer­tainly a lovely piece of hard­ware [Euan Sem­ple recently told me, “Even ope­ning the card­board box is a reli­gious expe­rience”], howe­ver so far I’m not crazy about, or at least, not used to the Ope­ra­ting Sys­tem.
Yes, I felt much the same way about my old Mac, a decade ago. Something about their “hips­ter cute” soft­ware has always rub­bed my cyni­cal and misanth­ro­pic self the wrong way.
Yes, I’ll still be using my M1400 Tablet PC, espe­cially for the car­toons and graphics.
I’ll let you know how I get on with my new cuddly toy…
[Bonus Link:] From my archi­ves– “Why I pre­fer Win­dows to Macin­tosh”:

10. When I was in high school, peo­ple who were overly into hips­ter brands were rou­ti­nely taken behind the bike sheds and sava­gely pum­me­led. That is the natu­ral order of things.

This post ins­pi­red one commenter’s ire:

As for your final point … you should be bloody asha­med of your­self for that one Hugh. How many other non-mainstream kids got “pum­me­led” behind that bike shed? Maybe a few gay kids? A cou­ple of racial mino­ri­ties perhaps? Natu­ral order my ass.

Two years on, I still remem­ber that com­ment well. One of my favorites.

steve clayton interview


Video: gaping­void meets Mic­ro­soft
A wee 10-minute video inter­view I did with Microsoft’s Steve Clay­ton, back at the recent Lon­don Girl Geek Din­ner.
Some of the stuff we cove­red you might have read on gaping­void already. Steve and I seem to be having this long, ongoing con­ver­sa­tion at the moment [“Think of it as a Work In Pro­gress, Dah-ling!”], which I for one am really enjo­ying. Hope he feels the same.

November 13, 2006

microsoft likes fripp and eno. apple likes bono. do the math.

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[Disc­lai­mer: I was the big­gest Brian Eno/Robert Fripp fan­boy back in college. “Here Come The Warm Jets” saved my life etc.]
Good article from the Asso­cia­ted Press about crea­ting the music for Win­dows Vista, with legen­dary gui­ta­rist Robert Fripp, and MS team lea­der, Steve Ball:

Fripp, best known for his work with the ‘70s rock band King Crim­son, recor­ded hours of his sig­na­ture laye­red, guitar-driven sound for the pro­ject, under the close direc­tion of Ball and others at Mic­ro­soft. Then, it was Ball’s job to sort through those hours of live recor­dings to suss out just the right few seconds.
Fripp’s invol­ve­ment is not sur­pri­sing. His occa­sio­nal colla­bo­ra­tor, Brian Eno, recor­ded sounds for Win­dows 95. Also, Ball, the Mic­ro­soft group pro­gram mana­ger for WAVE — Win­dows Audio Visual Exce­llence — has in the past been Fripp’s stu­dent and busi­ness partner.

I had a nice exchange with Steve Ball over on his blog:


HUGH:

Hey Steve, I just heard the four-second Vis­ta­Fripp for the first time. Con­grats! Loved it. Intense stuff.
fyi back in college I was the big­gest Fripp/Eno fan­boy.
I am still stun­ned [in a good way] that 18 months could go into wri­ting a four-second piece of music. Then again, no I’m not. I won­der how long it took Beetho­ven to write the first four notes of the fifth symphony. I guess that was your ulti­mate com­pe­ti­ton? Con­grats again =)

STEVE:
Thanks for stop­ping by, Hugh -
I’m a big fan of your work, so hea­ring from you is satisf­ying.
It’s actually rather strange to assume that 18 months were ‘spent’ wor­king on one sound. Actually, a more accu­rate way to look at it is that over 18 months, 10 peo­ple crea­ted over 2000 three to six second sounds (‘jewels’ as Eno used to call them, and “splashes” as RF, David Sin­gle­ton, and I were calling them at the begin­ning of this pro­ject.)
Many of the thou­sands of ‘rejects’ are also intense, pro­vo­ca­tive, and exce­llent — but not right for use as the ‘Win­dows Vista brand sound.
There are many other things that hap­pe­ned during that 18 months: a few dozen peo­ple across Mic­ro­soft recei­ved a first-class edu­ca­tion in how to lis­ten and how to speak to each other about sound using the same lan­guage.
There are many other things that hap­pe­ned during that 18 months: a few dozen peo­ple across Mic­ro­soft recei­ved a first-class edu­ca­tion in how to lis­ten and how to speak to each other about sound using the same lan­guage.
We also have ~11 two to twelve minute “the­med Sounds­ca­pes,” and two inc­re­dibe videos (only one of which is public, the second is coming soon) that pro­vide an intensse behind the sce­nes look at this risky (crea­tive) pro­cess.
18 months may sound like a long time, but most pro­bably do not rea­lize that this was not even really my ‘day job’ — this was really an extra cre­dit pro­ject for me as my pri­mary deli­ve­ra­bles for Win­dows Vista were the new desk­top Volume Mixer, the Sound CPL, as well as mana­ging the team deli­ve­ring the Audio Video infras­truc­ture in Win­dows.
Thanks again for sha­ring your thoughts and best wishes,
–Steve

Like I said ear­lier, being nice pays off. Mic­ro­soft has plenty of nay­sa­yers. The best way to beat them at that game is simply by being nicer than them.
I believe very strongly that blogs can make it a lot easier for any com­pany, not just Mic­ro­soft, to be nice. Do you?
[Car­toon ins­pi­red by Mic­ro­soft geek, Keith Combs’ recent post, “The Glass is 10% Full”.]

web 3.0

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[Link to all the recent “Web 3.0″ brou-ha-ha on Tech­meme. The journo at the NYT is pretty much get­ting slam­med, and rightly so.]

anger

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“A car­too­nists’ most valua­ble tool is Anger.”

I heard that somewhere once, well over fif­teen years ago.
The older and the less angry I get, the more I actually believe it.
[Bonus Link:] For all you guys and gals down in Bar­ce­lona for Tech Ed 2006, there will be a second Girl Geek Din­ner tomo­rrow night [Tues­day, the 14th]. There are still a few spa­ces left [for now], so you can go here and sign up. Mic­ro­soft is spon­so­ring it, so there’s no admis­sion charge.
Appa­rently last week’s din­ner [for deve­lo­pers] was a real suc­cess, so… Rock on.
Any MS folk rea­ding this, if you know of anyone atten­ding Tech Ed, please feel free to spread the word. Thanks.

November 12, 2006

web 2.0 vs bubble 2.0

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Impor­tant post from Joi Ito:

I’m often asked to speak about “Web 2.0″. I per­so­nally think that peo­ple are trying to build Bub­ble 2.0 on top of Web 2.0. Ins­tead of beco­ming a plat­form for the future of the Web, it’s pos­si­ble that Web 2.0 is beco­ming the plat­form for the short-term future of greedy peo­ple. Howe­ver, I do think that it is impor­tant to unders­tand that the recent suc­cess and surge in inno­va­tion on the Web is due to a semi-new set of prin­ci­ples. Part of the prin­ci­ples are a return to fun­da­men­tal prin­ci­ples. The inno­va­tion on the Web and the Inter­net is dri­ven by what David Wein­ber­ger has called “Small Pie­ces Loo­sely Joi­ned” - a net­work crea­ted by small groups wor­king together around open stan­dards. It is and was a com­mu­nity of peo­ple and pro­jects trying to con­nect to each other.

Loic adds his thoughts:

Dif­fe­ren­ces bet­ween web 2.0 and bub­ble 2.0 ?
For me, the big thing about web 2.0 is the ama­teur revo­lu­tion.
Easy to publish
2.0: any­body can publish its con­tent text, pho­tos and videos very easily, as easy as sen­ding an email.
1.0: was too com­pli­ca­ted, home page buil­ders, hos­ting and too much html code. News is sim­pli­city.
Dis­co­ve­ra­ble
2.0 ama­teurs can get their con­tent known easily and for some of them reach a broad audience thanks to the effi­ciency of search engi­nes ena­bling the long tail.
1.0 search engi­nes were sen­ding most of of their audience to the mass news sites and already known brands such as CNN and the like. Now ama­teur con­tent has the same voice or even a lou­der one in some cases.
Con­trol of your own data
2.0 your con­tent belongs to you (like in Second Life) and you can export it or get it back easily (like in Flickr, Type­pad)
1.0 when you upload your data the sites own it and don’t let you get it back.

I won­der what Steve Gill­mor would say? Or Doc, Cala­ca­nis, Arring­ton, Far­ber etc. N.B. Last night was the Gill­mor Gang’s last broad­cast. Kinda intense to be on it last night, I thought. Though I have to say, I loved being on it over the last few months. You can lis­ten to it here. Rock on, Steve! And thanks to all the other guest for many months of very sti­mu­la­ting, spon­ta­neous thought. I grew much richer from par­ti­ci­pa­ting on it, and it will be sorely mis­sed. Amen.
[Bonus Link:] What was the big­gest news at the recent Web 2.0 Sum­mit? “Web 3.0″, of course. Dan Far­ber reports.