Comments on: dell. hell. tell. http://gapingvoid.com/2005/08/27/dell-hell-tell/ "cartoons drawn on the back of business cards" Wed, 23 May 2012 20:07:07 +0000 hourly 1 http://wordpress.org/?v= By: howarde http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7561 howarde Fri, 02 Sep 2005 16:42:25 +0000 http://gapingvoid.com/?p=1721#comment-7561 Oh yes, at www.dell-hell.blogspot.com (With your permission, of course, sir.) Oh yes, at http://www.dell-hell.blogspot.com
(With your permission, of course, sir.)

]]> By: howarde http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7560 howarde Fri, 02 Sep 2005 16:40:42 +0000 http://gapingvoid.com/?p=1721#comment-7560 <b>OH SAY CAN YOU SEE, DAMNED DELL AND WINDOWS ME?</b> Well, I fought them on Windows ME and finally began writing an Ode to Michael Dell. They would not give me Windows XP, denying that ME was unstable and a crappy program. So, my computer crashed and the tech installed XP with the new Hard Drive. Now, when I tried to download updates, they notified me that I cannot obtain them because it is not registered, that I should contact Microsoft and I guess, pay them a fee! Oh yeah, you cannot win with Dell or Microsoft, can you? So, I am republishing all 16 poems. OH SAY CAN YOU SEE, DAMNED DELL AND WINDOWS ME?
Well, I fought them on Windows ME and finally began writing an Ode to Michael Dell. They would not give me Windows XP, denying that ME was unstable and a crappy program.
So, my computer crashed and the tech installed XP with the new Hard Drive.
Now, when I tried to download updates, they notified me that I cannot obtain them because it is not registered, that I should contact Microsoft and I guess, pay them a fee! Oh yeah, you cannot win with Dell or Microsoft, can you?
So, I am republishing all 16 poems.

]]> By: rethink(ip) http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7562 rethink(ip) Mon, 29 Aug 2005 09:09:42 +0000 http://gapingvoid.com/?p=1721#comment-7562 <strong>Patent Preparation and Prosecution Isn't a Commodity</strong> Via Brand Autopsy quoting Hugh McLeod: ...when you start turning your products into commodities, you start treating your customers like commodities. Patent preparation isn't a commodity, no matter what some folks think.  When preparation and prose... Patent Preparation and Prosecution Isn’t a Commodity

Via Brand Autopsy quoting Hugh McLeod: …when you start turning your products into commodities, you start treating your customers like commodities. Patent preparation isn’t a commodity, no matter what some folks think.  When preparation and prose…

]]> By: hugh macleod http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7559 hugh macleod Sun, 28 Aug 2005 11:38:06 +0000 http://gapingvoid.com/?p=1721#comment-7559 The whole point of capitalism is to to conform to its detractors' stereotypes, MM. The whole point of capitalism is to to conform to its detractors’ stereotypes, MM.

]]> By: mm http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7558 mm Sun, 28 Aug 2005 08:33:31 +0000 http://gapingvoid.com/?p=1721#comment-7558 "when you start turning your products into commodities, you start treating your customers like commodities." huh? what company's product is not a commodity? isn't that the whole point of capitalism, the commodification of things to be sold? “when you start turning your products into commodities, you start treating your customers like commodities.“
huh? what company’s product is not a commodity? isn’t that the whole point of capitalism, the commodification of things to be sold?

]]> By: Scottie http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7557 Scottie Sun, 28 Aug 2005 02:26:06 +0000 http://gapingvoid.com/?p=1721#comment-7557 "Dell. We Don't Get It(TM)." “Dell. We Don’t Get It™.”

]]> By: Michael Martine http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7556 Michael Martine Sat, 27 Aug 2005 21:54:45 +0000 http://gapingvoid.com/?p=1721#comment-7556 With cost-cutting as the goal, instead of brilliant customer service and products, the inevitable result is that you will erode any success you have already achieved. If customer service was in reality the goal, then Dell would have done whatever was necessary to ensure that outcome. Another side effect to this process is that you treat your own employees like commodities, too. Nobody's human, everything's a cost center. Think of it as the cost of low prices. That few hundred dollars or pounds or euros that you saved don't seem very important in the midst of a thorny service issue. With cost-cutting as the goal, instead of brilliant customer service and products, the inevitable result is that you will erode any success you have already achieved. If customer service was in reality the goal, then Dell would have done whatever was necessary to ensure that outcome.
Another side effect to this process is that you treat your own employees like commodities, too. Nobody’s human, everything’s a cost center.
Think of it as the cost of low prices. That few hundred dollars or pounds or euros that you saved don’t seem very important in the midst of a thorny service issue.

]]> By: Barry Dorrans http://gapingvoid.com/2005/08/27/dell-hell-tell/#comment-7555 Barry Dorrans Sat, 27 Aug 2005 19:37:56 +0000 http://gapingvoid.com/?p=1721#comment-7555 That reminded me to blog my own dell hell, where it appears they're now assuming all customers are lying. And this was server support, not consumer. That reminded me to blog my own dell hell, where it appears they’re now assuming all customers are lying. And this was server support, not consumer.

]]>