Archive for August, 2005

August 31, 2005

bloody hell

A blog about the the utter disas­ter that is Loui­siana. Words utterly fail me. [Thanks to Par­met for the link.]
[IMPORTANT UPDATE:] The help the blog lin­ked above, I’ve built a wiki page to help the peo­ple of Sli­dell, Loui­siana get infor­ma­tion to each other. Hope it helps.
[MEANWHILE:] Why is it that every time I read anything even remo­tely rela­ted to the book publishing busi­ness, I just roll my eyeballs?

happy blog day today!

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Today is Blog Day.
That means every one has to go out and link to five new blogs, in order to spread some extra lin­klove.
Well, I may have lin­ked to some of these in the past. But maybe not enough.
1. Steve Bowbrik’s is quite good. He’s some kind of post-dotcom entre­pre­neur or wha­te­ver.
2. I always like giving Tony Good­son a read. English trans­plant living in Aus­tra­lia. Full of ran­dom, quirky but very smart obser­va­tions.
3. David Burn’s Adpulp gets bet­ter and bet­ter. Adver­ti­sing Industry rela­ted etc.
4. One of the better-written Bri­tish blogs.
5. Susie! Susie! Susie!
Happy Blog Day!

steve rubel

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[Link]

david bowie

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cluetrain fucktard

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i just want a man

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August 30, 2005

the astrophysicist story

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Andrew Jaffe, an astrophy­si­cists in Lon­don sig­ned up for the Stormhoek Blogger’s Wine Free­bie.
OK, so he got the bottle, but then sadly left the bug­ger on the train.
We saw the story via one of the search engi­nes, so we sent him another bottle. What the hell, we were fee­ling nice.
Why is this inte­res­ting? Maybe to the ave­rage per­son, it isn’t.
But the fact is, for pen­nies (and I do mean PENNIES) on the dollar com­pa­red to stan­dard adver­ti­sing cam­paigns, we’re get­ting astrophy­si­cists tal­king openly and inte­lle­gently about a bottle of $10 plonk.
Why? Because the $10 bottle of plonk is tal­king openly and inte­lle­gently with astrophy­si­cists.
Yes. Clue­train. Exactly. “Mar­kets are con­ver­sa­tions” etc. Sure, call me a sha­me­less, pim­ping blog whore all you want, but this stuff actually does mat­ter to me.
[BONUS LINK:] “Brand Hijack”. The essen­tial ingre­dient in crea­ting word-of-mouth.

August 29, 2005

social vs. socialised



Loic won­ders why more Bri­tish peo­ple aren’t sig­ning up for Our Social World.

I won­der how a country like U.K. can have so few par­ti­ci­pants inte­res­ted in a blog/social soft­ware con­fe­rence such as Our Social World on Sep­tem­ber 9th. Wake up! It should be a good con­fe­rence, you can still sign up.

I’m gues­sing two rea­sons.
1. It’s not in Lon­don. Peo­ple most likely to be inte­res­ted in this kind of stuff can’t be bothe­red get­ting up to Cam­bridge for an 8.30am start.
2. It’s in the U.K. The Brits hate any kind of new “social” media. They pre­fer “socia­li­sed” media, thank you very much. They still equate media with gla­mor, autho­rity, pri­ve­lege and the domain of the esta­blish­ment. The idea that JUST ANYONE can have a voice they find vul­gar and offen­sive. Which is why these tur­keys can still make a living.
Well, I’m spea­king on the day. Something to do with how mar­ke­ters are going to have to start beha­ving more like techies, less like “crea­ti­ves”. It should be a fun and inte­res­ting day for all con­cer­ned; I’m worried less about how many peo­ple actually show up.
The Clue­train is hap­pily chug­ging away. Get­ting a seat on it is not a God-given right, it’s an indi­vi­dual deci­sion.
It has nothing to do with who you know, what school you went to, who your tai­lor is, what pub you drink in, or what poli­ti­cal party you voted for. Which is why most Brits don’t see it.
But the ones that do, of course, are star­ting to have the time of their lives.

talking about the weather

Dave Winer is doing a good job blog­ging about Hurri­cane Katrina.
I’m follo­wing it on the BBC World Service.

August 28, 2005

i think i’m in love…

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Kathy Sierra’s ama­zing post, “You ARE a mar­ke­ter. Deal with it.“

In this new open-source/cluetrain world, I am a mar­ke­ter. And so are you. If you’re inte­res­ted in crea­ting pas­sio­nate users, or kee­ping your job, or breathing life into a star­tup, or get­ting others to con­tri­bute to your open source pro­ject, or get­ting your sig­ni­fi­cant other to agree to the vaca­tion you want to go on… con­gra­tu­la­tions. You’re in mar­ke­ting. Now go kill yourself.

The mar­ke­ting chart alone is about as suc­cint a defi­ni­tion bet­ween old and new mar­ke­ting as you’re ever likely to find.
I left a big ol’ rant in the com­ments, as is my wont.

August 27, 2005

the 800-pound gorilla

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Kind words about English Cut from Shel Israel, cour­tesy of BL Och­man:

The Best Blogs Have Pas­sion and Autho­rity
After doing more than 100 inter­views with blog­gers cer­tain trends emerge. “The blog­gers that we find to be the most inte­res­ting dis­play pas­sion and autho­rity. The great pos­ter child is the English Cut guy. Tho­mas Mahon star­ted English Cut and we all went to it. At first,” Israel says, “ever­yone was fas­ci­na­ted about thread counts, how they tai­lor a suit, whether guy dres­ses right or left. In a mat­ter of a cou­ple of months, Mahon became the world’s autho­rity.“
Peo­ple wan­de­red away from the English Cut blog because there is only so much they want to know about how to make a $4000 suit. But, says Israel, it doesn

geek dinners

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The Irish Blogger’s Wine Free­bie is now clo­sed. We should be sen­ding the bott­les out soo­nish.
[Meanwhile, from my Geek Din­ners wiki page:]

Stormhoek is very inte­res­ted in spon­so­ring geek din­ners with free­bie bott­les of wine. If you have a cool geek din­ner coming up, the thing to do is let Hugh Mac­Leod know about it and he’ll take it from there. Thanks.

We want to start spon­so­ring geek din­ners etc. We think that would be more inte­res­ting than just going after the big con­fe­ren­ces. Small is beau­ti­ful etc.
If you know of a geek din­ner coming up, please either leave it on the wiki or drop me an e-mail, and I’ll see what I can do. Thanks.

commodities galore. commodities forever.

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A word that rolls off my ton­gue a lot these days is “Com­mo­dity”.
Not sur­pri­sing. We live in a era where China does the making, and Wal-Mart does the selling. In this game mar­gins are wafer-thin, so for every hun­dred dollars of inven­tory you sell, you’ll be lucky to clear the price of a can of beer as pro­fit. And next year you’ll be lucky to clear half a can of beer etc.
Because your sha­rehol­ders want more than a few cans of beer in return for their invest­ment, you’re going to have to sell a lot of stuff to keep them happy. Billions of dollars worth.
So to sell all these billions of dollars’ worth, you’re going to have a build a big com­pany full of fac­to­ries and cubic­les and cor­ner offi­ces and mee­ting rooms and warehou­ses and fax machi­nes and water­coo­lers and bad cof­fee, with legions of business-casual meat­pup­pets run­ning around dro­ning & num­ber crunching.
It’s not pretty, but it’s what we got. Com­mo­di­ties galore. Com­mo­di­ties fore­ver.
Luc­kily, some of these com­mo­di­fied meat­pup­pets earn lots of money. And as an anti­dote for all that com­mo­di­fi­ca­tion they’ve been doing during the week, during the wee­kends they’re going to want the exact oppo­site, and they’re willing to pay for it.
So they’ll spend their money on “non-commodity”, in other words, “Bes­poke”. That could mean anything. Hand­made suits or desig­ner ice cream or yup­pie fur­ni­ture or woo­den sail­boats or Laura Ash­ley cur­tains or Tif­fany nec­kla­ces. Anything that makes them feel spe­cial and uni­que. Anything to wash off the stink of the day job.
The more intense the WalMart-China com­mo­di­fi­ca­tion curve beco­mes, the more demand there will be for bepoke pro­ducts i.e. the more intense the demand for an anti­dote will become.
And yeah, blogs are really good at selling bes­poke. Which explains why, as a mar­ke­ting blog­ger, I’ve got­ten so inte­res­ted in bes­poke pro­ducts, like $4000 suits or $10,000 jewelry.
It may also explain why I con­ti­nue to live in a wee cot­tage in the English boo­nies, as oppo­sed to doing what I always thought I’d do even­tually i.e. move back to New York.
I love New York, but the more I think about it, the more I believe it’s a com­mo­dity town (just ask any over-thirty sin­gle per­son who lives there if you have any doubt). If I lived in New York, I’d have to go work for The Man again, just to pay the rent. I’d have to go play the com­mo­dity game again. Madi­son Ave­nue. Mana­ging the Sui­cide Pact bet­ween Big Busi­ness and Big Media for fun and pro­fit.
Sure, I could pro­bably try my hand at being one of these “post-Cluetrain cor­po­rate guys who gets it”, but that wouldn’t last long. The boys with the red-hot pokers would find a way to come after me even­tually, they always do (I don’t know if it’s true or not, but I’ve been told that Steve Rubel no lon­ger blogs during office hours. I’m gues­sing the red hot pokers have been out. Exactly.).
Don’t get me wrong. Some peo­ple do fine in with com­mo­di­ties. Some peo­ple hold down cool jobs at com­pa­nies like Mic­ro­soft or Gene­ral Motors. Some peo­ple can live quite com­for­tably on 0.00001% pro­fit mar­gins.
But most peo­ple I know aren’t like this. We weren’t made to emu­late machi­nes, sad but true.
So I believe the big­gest issue my peers are facing at the moment is, how the hell do we free our­sel­ves from the com­mo­di­fi­ca­tion of everything around us? How do we find our own ver­sion of “Bes­poke”?
I guess this is why me, you and so many other peo­ple are blog­ging. Because if the ans­wers aren’t in the blo­gosphere, where the hell are they?
We live in inte­res­ting times.
[REQUIRED READING:] “Small is the new big.”

dell. hell. tell.

[More Jeff Jar­vis and the “Dell Hell” Saga:] The thing is, when you start tur­ning your pro­ducts into com­mo­di­ties, you start trea­ting your cus­to­mers like com­mo­di­ties.
And it’s a death-spiral that’s damn hard to break out of.
[Back­ground story here.]
[ALSO:] Web 3.0. Jason Kottke spells it out. And a damn good job he does of it, too.

August 26, 2005

we want to be part of something

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Exce­llent points by Tech­no­goo­gles about the Stormhoek Blogger’s Wine Freebie:

I’ve been follo­wing Hugh’s side­line, ie new client, with inte­rest. He’s leve­re­ging his muscle in the blogo-world to gene­rate some PR for a wine called Stormhoek by giving away free sam­ples and asking peo­ple to com­ment upon the wine in their blogs — and in doing so crea­ting some ‘mar­ke­ting dis­rup­tion’ [his term, not mine]. It’s the mar­ke­ting as con­ver­sa­tion thing. Howe­ver, what Hugh and Stormhoek are doing is cir­cum­ven­ting that period where ‘use’ grows into ‘advo­cacy’ and by doing so it risks being just another ad cam­paign albeit one using a dif­fe­rent ‘chan­nel’ and a slightly dif­fe­rent method. Advo­cacy is dif­fe­rent from buzz and High risks not so much ‘dis­rup­ting’ mar­ke­ting as being very much part of the ‘push’ mar­ke­ting machine.

Fair enough. So I left the follo­wing in the com­ments:

Sure, wouldn’t we all love the blo­gosphere to be magi­cally tur­ned into pro­duct pimps. But that would be too easy, too pre­dic­ta­ble.
Not to men­tion, inef­fec­tive.
What’s more inte­res­ting to me, and more part of the long term plan, is not using blog­gers as an exter­nal adver­ti­sing mecha­nism.
What’s far more inte­res­ting to me is how this inte­rac­tion with the blo­gosphere will affect the inter­nal con­ver­sa­tion… how it will affect the inter­nal cul­ture of Stormhoek itself.
In the Hugh­train, I wrote “the future of adver­ti­sing is inter­nal”. This is what I’m tal­king about.
The story isn’t, “Buy this pro­duct so you can be more like us”, which is what typi­cal ‘cool’ brands try to do. We want to be more like them, not the other way around. We dig what’s hap­pe­ning in the ‘Sphere, and we want to be part of it.
So it’s more about “outreach” than “selling”.
i.e. We want the con­ver­sa­tion to move from the exter­nal to the inter­nal, not the usual “firehose” mass media internal-to-external.
That’s the plan, any­way. And yeah, I agree, there is some risk. But you got to try these things.

Some time ago Jeff Jar­vis wrote, to paraph­rase, the future of mar­ke­ting is not, “Here’s why you should buy our stuff, but more “We’re inte­res­ted in the same things you’re inte­res­ted in.“
Like I said, it’s all about “outreach”. It’s about wan­ting to be part of something inte­res­ting, something lar­ger than the actual pro­duct.
That being said, it’s early days in this brave new world of ours. And I’m inte­res­ted in fin­ding out what the edges are. The only way to do that is by trying out dif­fe­rent ideas. Some work bet­ter than others.
But it’s something I (and a lot of my rea­ders) find end­lessly fas­ci­na­ting.
[BONUS LINK:] I would cite this as a “text­book exam­ple of what blog­ging is good for”. Abso­lu­tely brilliant.

August 25, 2005

[note to self:]

Is it just me, or is “Free Con­tent” an oxy­mo­ron?
Meanwhile, Doc Searls points to the next great battle in the Great Inter­net Wars: “How To Save The World From Splo­go­nama”. Wonderful.

buckets

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Sig’s tal­king about “Flow” again:

If nature was desig­ned like today’s busi­ness and soft­ware, water would tric­kle down the valley in buc­kets, from buc­ket to bucket.

More spe­ci­fi­cally:

We have wire­less in cof­fee shops, Sky­ping on tran­sat­lan­tic flights, Black­be­rries, smartpho­nes and lap­tops whe­re­ver we go — why not let (ser­ver based) sys­tems do the deli­very of work-orders, run the events, do the tran­sac­tions and cap­ture the data? Why not have the flows defi­ned with loops and warts and all ready to be refi­ned daily as the orga­ni­sa­tions learns and grows?
“Ana­ta­xo­nomy” and “Flow”, com­bine those two prin­ci­ples and use the won­ders of tech­no­logy accordingly.

So what does this mean? Sure, we’re already get­ting used to the idea of big com­mer­cial Open-Source soft­ware com­pa­nies like Spi­ke­source. But what about non-software? Open-Source Exxon’s? Open-Source Gene­ral Motors’s?
This is when “Flow” starts get­ting REALLY impor­tant.
[Disc­lo­sure: Sig and I work together. Thin­gamy soft­ware etc.]

les blogs 2.0

Just got an e-mail from Loic:
This is just a rumor/still uncon­fir­med, but Les Blogs 2.0 will hope­fully be in Paris Decem­ber 5-6th, in Paris.
Paris! Hurrah!

August 24, 2005

film geeks vs. blog geeks

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Just got back from the Edin­burgh Film Fes­ti­val ear­lier today.
The good news is, my friend Dave MacKenzie’s new film, “Asy­lum” is really, really good. Wow. Sir Ian “Gan­dalf” McKe­llan was tre­men­dous.
The film was dark. Very, very dark. Even dar­ker than Dave’s pre­vious film, “Young Adam”.
The other thing I notice about Dave’s film­ma­king is, he is a MASTER of sex sce­nes. Espe­cially the dark and dis­tur­bing kind. Any­way, I hope you’ll go see it when it hits your neck of the woods.
[Bonus Link: Preview/trailer thin­gie for “Asy­lum” on the Para­mount Clas­sics web­site.]
Besi­des that, I spent a lot of time sch­moo­zing with the usual sus­pects. Film geeks and media types.
Two dif­fe­ren­ces I notice bet­ween film geeks and blog geeks.

1. Film geeks take a lot of drugs.

I didn’t see any at the party last night, but the Edin­burgh Film Fes­ti­val (or any big media event, really) tends to be awash with them. And there were one or two peo­ple around yes­ter­day who were nur­sing han­go­vers from “par­ta­king” the night before.
I know blog­gers like a drink or two (remem­ber the spea­kers’ din­ner the night before Les Blogs, when Gaby and Jason had their legen­dary con­fron­ta­tion?). But could you ima­gine Doc, Sco­ble or Joi pulling out the mirror & cre­dit card at a blog din­ner? Or Loic and Cate­rina get­ting really para­noid when the white pow­der starts run­ning out? It would bog­gle the mind.
So the Old/Big Media party cir­cuit tends to be awash with drugs. The Blo­gosphere party cir­cuit, as far as I can tell, seems to be pretty much free of them. Do the math.

2. Film geeks seem far more frus­tra­ted and bat­te­red by their cho­sen media than blog geeks.

To use the now-famous metaphor, it’s the dif­fe­rence bet­ween pushing a rock up a hill and pushing snow­balls down a hill. The film geeks are hos­ta­ges to for­tune, namely, having their pro­jects green­ligh­ted by the guys in Holly­wood who sign the che­ques. A pro­cess that can take years, and thou­sands of hours in mee­tings.
The blog geeks don’t have that pro­blem. As I’m fond of saying, “In the blo­gosphere, the only light is the green­light”.
Let’s just hope it stays that way.
I’m not dis­sing the film geeks. But they do seem very loc­ked into an art­form that gene­rally gets a lot more out them, than they get out of it. Which is why so many peo­ple I meet in that game remind me of the “Vanished” car­toon above.
Dave and I have had many long con­ver­sa­tions about this. The fact that has mana­ged to make a career in such a pain­fully dif­fi­cult yet nebu­lous field is no mean feat, indeed. So well done, Mac­ken­zie (Round of Applause).
[OTHER HIGHLIGHTS:]
–Giving a ran­dom dra­wing to Jason Biggs of “Ame­ri­can Pie” fame. He was a nice guy, I thought.
–Long con­ver­sa­tion with Han­nah McGill, a very cool woman, the film cri­tic for The Glas­gow Herald. Turns out she’s actually an occa­sio­nal gaping­void rea­der. Small world.
–Coin­ci­den­tally bum­ping into Paul and Matt of Salted.com at a diner, and sha­ring a very plea­sant lunch & beers with them before catching my train home. I had no idea they were up for the week. Again, small world [Sal­ted just finished re-designing the Stormhoek blog, so if you’re loo­king for a blog desig­ner, I can recom­mend them, no worries.].

August 23, 2005

sex, alcohol, drugs…

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reminder


I’ll be spea­king at “Our Social World” on Sept. 9th, if anyone fan­cies a great day out in Cam­bridge (England).
And of course, Stormhoek will be ser­ving free­bie wine there, pro­bably in the eve­ning.
The basic gyst of my talk will be, “Mar­ke­ters are going to have to start beha­ving more like techies, hac­kers etc, and less like crea­ti­ves, head­lice etc.“
[NOTE TO SELF:] Is it just me, or isn’t it abso­lu­tely fric­kin’ great to finally be living in an era where the TV is no lon­ger all-powerful?

August 22, 2005

edinburgh etc.

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The Edin­burgh Film Fes­ti­val is on at the moment, and I’m going up there tomo­rrow for the pre­mier of my old friend, Dave Mackenzie’s new film, “Asy­lum”, based on the Pat McGrath novel.
I guess this means simi­lar to “Young Adam’s” Edin­burgh pre­mier two years ago. Lots of free liquor and sch­moo­zing with Scot­tish media types. Should be quite jolly.
Of course, free liquor and Scot­tish peo­ple is a REALLY scary com­bi­na­tion, but hey, nothing I haven’t seen before.
This is one of those gla­mo­rous social-networking things I would’ve killed to get invi­ted to 15 years ago, but these days, I’m less con­cer­ned about it. Upper Bohe­mia isn’t as allu­ring as it once was. Still, a fun eve­ning is expec­ted by all.
That being said, a germ of an idea has been per­cu­la­ting in my head for the last 3 or 4 months, all to do with blog­ging, Scot­land, Stormhoek and my media/bohemian past.
Funny how these dif­fe­rent strands of past and pre­sent all weave together some­ti­mes, like an ela­bo­rate, dan­cing mirage.
Anything worth doing begins life as a mirage…
[Spea­king of Bohe­mia:] Thanks to Cynthia for poin­ting me to the best pho­to­blog I’ve seen for a while.

apple mafia

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Inte­res­ting. Shel talks about the time he met Steve Jobs, the CEO of Apple back in 1980:

He [Jobs] sta­red at me for a second then asked me what I did for a living. I stam­me­red that I loved to write, and right now I was wor­king for a PR agency until I could find something mea­ning­ful. “My PR flack is Regis McKenna,” he snap­ped, more than a little impa­tiently. “Go work for him.“
In fact, that’s exactly what I did. But I never really wor­ked much on the Apple Account. As it tur­ned out, that was a good thing. And I lear­ned something about Jobs that seems to be true all these many years later. He’s much more appea­ling when he’s stan­ding in front of 500 peo­ple than he is close up.

What’s always amu­sing with posts like this is rea­ding the usual com­ments left by the “Apple Mafia”:

After you do that, give cre­dit to Jobs for having clair­vo­yantly spot­ted a bad wri­ter long years ago. And you’re still so ungra­cious about the fact that he actually bothe­red to give you advice on what you should do? Then ask your­self why a man in his posi­tion owes *you* the time of the day?

Clair­vo­yantly? Oh yeah, I for­got, Steve Jobs has super­na­tu­ral powers as well. Even more rea­son to worship etc etc.
[SEE ALSO:] “Why I pre­fer Win­dows to Macin­tosh”.

10. When I was in high school, peo­ple who were overly into hips­ter brands were rou­ti­nely taken behind the bike sheds and sava­gely pum­me­led. That is the natu­ral order of things.

August 21, 2005

onward, slush warriors

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I was ori­gi­nally going to write something about the “Death of Adver­ti­sing” etc etc.
You know what? I can’t be bothe­red. Seriously.
But hey, if that slush­pile of an industry still works for you, then I’m happy for you. Just please, don’t expect the pile to get any less slushy in future. The non-slush days are over.
And please don’t think you are offe­ring your clients value for money. That’s not your job. Your job is to jus­tify insane expen­di­ture whe­ne­ver pos­si­ble. Luc­kily most of your clients are spen­ding com­pany money, not their own money. It’s not like it’s real to them or anything. It’s the slush­pile after all, nothing is sup­po­sed to be real.
All you can do is hope that your clients don’t lose their fond­ness for slush. They pro­bably won’t, at least for now. They have their own cor­po­rate slush­pi­les to fro­lic with. You can go out for fancy din­ners at company’s expense, and spend your time com­pa­ring slush notes.
So yeah, there’s hap­pily still plenty of money to be made slushing around for a while yet. So have fun with it. Impress the girls with your valiant tales of slush. Slush is good. Slush is your friend. Slush is what will sus­tain you and your dreams from here on end.
Onward, Slush Warriors.
[Bonus Link:] “Adver­ti­sing is going through Menopause”.

August 19, 2005

new york geek dinner

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Adriana’s having a New York Geek Din­ner on Sep­tem­ber 15th.
I won’t make it there, but Stormhoek will gladly supply some free­bie wine for the event, if that’s OK with every­body.
Spea­king of free­bies, the Irish Blogger’s Wine Free­bie offer is still open, if any Irish blog­gers fancy a bottle.
I love this mar­ke­ting model. Talk to blog­gers. Make it easy for them to try the wine. If they like it, the idea-virus is unleashed. And if they hate it, that’s good too.
Why? Because nobody kills a bad idea fas­ter than a blog­ger. So if Stormhoek dies, it’ll die quickly. And the Stormhoek folk can move on to other things, as oppo­sed to spen­ding the next five years blindly trying to mar­ket a dumb pro­duct that nobody really wants.

flow and the new dimension

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Fed Wil­son is loo­king for a new dimen­sion to the inter­net:

Infor­ma­tion over­load? No, we were over­loa­ded ten years ago. What we are today has no word for it because we are too busy chec­king our non stop email deluge to think of one.
We

August 18, 2005

maternity wear for women who love clothes

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My friend Alis­tair Shrimp­ton is the Bri­tish head of Six Apart, the blog soft­ware com­pany.
His job is mostly to sell blog­ware to large com­mer­cial orga­ni­sa­tions. His big­gest pro­blem? Not enough case stu­dies. Not enough Bri­tish exam­ples of com­pa­nies using blogs suc­cess­fully, com­pa­red to say, the Ame­ri­cans or the French.
But he has found a new cham­pion. A com­pany that sells “Mater­nity wear for women who love clothes”.
Seems one of the peo­ple who star­ted it was once the chief desig­ner for Victoria’s Sec­ret, the lin­ge­rie com­pany.
And Alis­tair con­vin­ced them to start get­ting into blog­ging as way of com­mu­ni­ca­ting with their cus­to­mers. Human-to-human, as oppo­sed to seller-to-buyer.
I think it’s a pretty neat idea. What say the ladies?
[WIKI:] I’ve set up a page on the wiki for “Bri­tish Case Stu­dies” i.e. com­pa­nies that are using blogs to trans­form their busi­nes­ses. Know any good exam­ples?
[S.O.S.] This page on the wiki keeps on get­ting wikis­pam, which keeps on dele­ting the French and Bri­tish cate­go­ries. Does anyone know any good safe­guard tricks?

August 17, 2005

in london

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I’m currently in Lon­don. I’m run­ning around like crazy, so I’ve not had much time to blog. But this is what’s been on my radar screen lately:
1. Thanks to Sarah Blow for orga­ni­sing such a lov­ley Girl Geek Din­ner last night. About 40 peo­ple came, and Stormhoek han­ded out com­pli­men­tary wine.
2. Seth Godin has a new book out. His last, appa­rently. He pre­fers blog­ging as a medium for get­ting his ideas out there. I con­tri­bu­ted a cou­ple of dra­wings to the pro­ject. Seriously cool stuff.

I’ve found that most busi­ness books don’t get bought. Those that do, don’t get read. Those that do, make a dif­fe­rence, but only for those that read them. Every once in a while, a busi­ness book breaks through because orga­ni­za­tions buy it by the truc­koad. When a group buys 100 or 1,000 copies of a book, it gets tal­ked about. It beco­mes a touchs­tone, something that peo­ple can refer to, use as a shorthand and take as a com­mon foun­da­tion.
When I pitched Tom Peters, Mal­colm Glad­well, Guy Kawa­saki, April Arms­trong, Julie Anix­ter, Mar­cia Hart and dozens of other big thin­kers on con­tri­bu­ting to a book that was desig­ned to change the way orga­ni­za­tions dealt with being remar­ka­ble, they all said yes. No hesi­ta­tion, just yes.

3. As part of his mar­ke­ting class, Robert Pater­son got his stu­dents to all write 1,000 word essays about English Cut. They had to assume the voice of Tho­mas Mahon in the year 2008.

Here is the sce­na­rio for your last paper — 1,000 words please. We are going to explore the world of the small and the per­so­nal in the hope that in this case study, you will find some insight that will help you do the same.
Your task is to ima­gine that you are Tom Mahon of English Cut — the Tai­lo­ring Busi­ness sup­por­ted by Hugh Mcleod of Gaping Void and Hugh­train fame. It is 2008 what hap­pe­ned? How did your new approach begin? What was the influence of Hugh. What hap­pe­ned that was dif­fe­renr from the tra­di­tio­nal way of doing this? What is is about the Long Tail that fits? Why did you not grow beyond a cer­tain size? As you became more suc­cess­ful (How) what did others like you do — in other words what was the lar­ger impact of others who made bes­poke pro­ducts. What were the cha­llen­ges? What were the les­sons for you and for others?

It was REALLY inte­res­ting rea­ding their thoughts on the sub­ject. Basi­cally, their inter­pre­ta­tion of the busi­ness model, why it’s sha­ped the way it is and how it’s deve­lo­piong was totally spot on. Thanks, Every­body for doing such a great job. Impres­sive stuff.

August 13, 2005

never try to change people’s behavior

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Ed Byrne is right, of course:

Having said that, I don

links etc.

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[CONFIRMED:] Stormhoek WILL be ser­ving com­pli­men­tary (i.e. free) wine during the Lon­don Girl Geek Din­ner this Tues­day. Caveat: It’s only being ser­ved during the actual sit-down/eating part of the din­ner. The rest of the time it’ll be the nor­mal cash bar etc.
Halle­luia! Reverse Cow­girl, the blogosphere’s favo­rite ero­tic pop cul­ture maven is blog­ging again.
Tim Berners-Lee, the man who built the world’s first web­page says some nice things about blogs.

August 12, 2005

the power of blogs etc.

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A few months ago I put the word out that I was loo­king for an old friend of mine, Carie Meier:

The other day I was thin­king about the happy, fun times of youn­ger days, namely, back when I was a junior copyw­ri­ter for Leo Bur­nett, Chi­cago in the early 1990s.
One of the peo­ple I hung out with back then was a very bright young Art Direc­tor who ori­gi­nally hai­led from Atlanta, named Carie Meier. Any­way, the details are now a bit fuzzy, but she left Bur­nett circa 1993 to go work for Hal Riney in San Fran­cisco (on the Acura account, if memory ser­ves me correctly), and then got married soon after. We lost touch in the pro­cess, as one does. Any­way, I was won­de­ring what hap­pe­ned to her.

This mor­ning I awoke to find the follo­wing mes­sage in the com­ments:

Hugh!! What the f – k!? Since you’ve put this up I’ve had at least 10 – 15 peo­ple tell me that you were loo­king for me but no one could remem­ber who it was from. So, Where are you and what’s been going on? I hope to catch up soon. Gone but not for­got­ten, Carie Meier.

Rock on.

August 11, 2005

a culture utterly saturated with bureaucrats

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The Eve­ning Stan­dard published my let­ter to them on Tues­day, the 9th of August. The Stan­dard is the big Lon­don eve­ning paper that all the com­mu­ters read on their way home (Click on image to enlarge etc.).
I refe­rred to French cul­ture as “cal­cif­ying” and “a cul­ture utterly satu­ra­ted with bureauc­rats.” This is the main rea­son, I sus­pect, why blogs are so popu­lar in France (roughly 10 times per capita as the Brits).
Though I am terribly fond of both France and the French, the young folk there seem to have fewer ways than the Yanks or Brits to express them­sel­ves. At least when it comes to being entre­pre­neu­rial. Blogs help fill the gap.
Loic, what do you think? Also, what are the chan­ces of get­ting the French blog­gers to try South Afri­can wine?
[AFTERTHOUGHT:] Liberty vs. Libert

how does my company

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wine pimping and jerry garcia

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(variety is the spice of life yak yak yak…)
Looks like the Stormhoek Blogger’s Wine Free­bie is star­ting to get the atten­tion of the press. Let’s just say, we’re star­ting to get phone calls.
But we’re not tal­king to them just yet. Not really. The story is still too new etc.
Here’s an exam­ple. Orbi­tal Wines (the Lon­don com­pany that owns the Stormhoek winery in South Africa) got a phone call yes­ter­day from a very well-respected jour­na­list in the trade press yes­ter­day. He found the story, we hadn’t said a word.
This is a guy whose desk is utterly drow­ning in press relea­ses from every sin­gle wine com­pany in the country, beg­ging for his journo-love. And so far we’ve not writ­ten any press relea­ses about the blog thing. We’ve not had the time.
He. Found. Us. Not the other way around. Do you know how rare that is in the wine busi­ness? Very.
So we told him we might meet for lunch or something in Sep­tem­ber. See what hap­pens.
The trou­ble (actually, maybe “trou­ble” isn’t the right word) is that now the story is now moving too fast for the guys in the mar­ke­ting depart­ment to keep up with. Inc­lu­ding me.
In the wine busi­ness, you’re used to spen­ding two weeks handc­raf­ting a one-page press release. Not to men­tion, spen­ding months prior to that buil­ding other forms of expen­sive mar­ke­ting colla­te­ral. Brochu­res, print ads, Power Point pre­sen­ta­tions and what­not.
But all I’ve got in my head at the moment is to con­ti­nue doing the Blog­ger Free­bies, get­ting the Stormhoek blog up n’ run­ning pro­perly (yes, I know, it’s taking fore­ver), and start suppl­ying free promo wine to more Geek Din­ners and Blog Con­fe­ren­ces etc.
Mar­ke­ting plan? I don’t have a fric­kin’ mar­ke­ting plan. Then again, neither did The Gra­te­ful Dead.

August 10, 2005

intel’s new corporate blogging guidelines

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I am told these are Intel’s new cor­po­rate blog­ging gui­de­li­nes. Or at least, the begin­nings of them.
Any­body have the skinny on what Intel is up to on this front? Robert?
[UPDATE:] Some further expla­na­tions in the com­ment sec­tion below.

blogger’s wine freebie– uk & ireland

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Just heard: Stormhoek are now expan­ding their “Blogger’s Wine Free­bie” to the Repu­blic of Ire­land. And the Bri­tish one is still open, so if you haven’t sig­ned up yet, please free to do so.
[Stormhoek Blog here.]
Looks like it’s wor­king. Rock on.
[UPDATE:] To see how other blog­gers recei­ved their wine free­bie, please visit the wiki.
[UPDATE:] Within minu­tes of pos­ting this, we got our first Irish Blog­ger to sign up. Thanks, Tom!
[Spea­king of Ire­land:] There’s a Geek Din­ner with Robert Sco­ble in Ire­land, ten­ta­tiv­ley for the 30th Novem­ber. If I can, I’ll try to attend. I just set up a wiki for it.
[MEA CULPA:] Tech­ni­cally, the first Irish blog­ger to get Stormhoek is in fact here. I let him have a bottle during the UK-only part of the pro­mo­tion in exchange for him sha­ring the bottle with his Irish wine dis­tri­bu­tor friend. But I’d for­got­ten about it till I was remin­ded again etc.

blogday.org

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[Blog­day link here.]

nobody genuinely wants to hand over their hard-earned money to lawyers and consultants

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(click on image to enlarge etc.)
Paul Hat­ton over at Hard Dia­mond talks about a watch he was comis­sio­ned to design.

This watch is made of 18ct white gold, with an 18ct rose gold face, and is step­ped at the sides. As it was for a woman, and a cele­bra­tion, I chose to set the ends of the watch with pink, yellow and blue sapphi­res, and white dia­monds. As it was her 50th birth­day, I also deci­ded to high­light the 50th minute.

Just so you know, I receive a small com­mis­sion for every piece of jewelry that sells via Hard Dia­mond. I sup­pose if I wan­ted to go into the jewelry busi­ness, I could.
We’ll see. Right now it inte­rests me less as a money spin­ner, and more of a good exam­ple of how blogs are the pre­fect medium for buil­ding a “Glo­bal Mic­ro­brand”.
Hard Dia­mond and English Cut have an added advan­tage over other busi­ness blogs, in that they actually sell stuff peo­ple actually want. Peo­ple actually do want fine jewelry and clothes, and in my expe­rience it seems that if they can afford it, they don’t mind spen­ding the money.
Other pro­fes­sions– law­yers, accoun­tants, con­sul­tants, mar­ke­ting sch­moes etc– they may have embra­ced the blo­gosphere more avidly than the tra­di­tio­nal crafts­man, but in many ways their job is har­der.
Because nobody genui­nely wants to hand over their hard-earned money to law­yers and con­sul­tants [believe me, as a mar­ke­ting con­sul­tant, I know]. We just hap­pen to live in a world where it has become a pai­ned neces­sity.
We’ll see how this beje­we­lled story unfolds. Watch this space.

when a lot of the “a-list” started blogging

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August 9, 2005

london girl geek’s dinner, tuesday, august 16th

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Gosh, I wish Laren was coming to next week’s Lon­don Girl Geek’s Din­ner.
[*Sigh*]

the ignorance premium (cont.)

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Good point from Doc Searls:

As a cus­to­mer, I want to pre­sent myself to a mar­ket­place and have pro­vi­ders there com­pete for my busi­ness. I want to say to the mar­ket­place (and not just to an inter­me­diary like Orbitz or Tra­ve­lo­city) “I’m loo­king for a nons­mo­king hotel room with high speed Inter­net ser­vice in down­town Atlanta from Sep­tem­ber 3rd to 5th. Who’s got that?” … and have something hap­pen.
If we want to make the con­ver­sa­tion a bit more nuan­ced, I’d like to say what I’m willing to pay and what fre­quent slee­per (or flyer or dri­ver) mem­bership clubs I belong to. And that’s all before revea­ling exactly who I am.
Why is this pie still so damn high in the sky?

Why, Doc? Sim­ple. It’s called the “Igno­rance Pre­mium”.

With the Igno­rance Pre­mium, you’re paying extra for not kno­wing. Ins­tead of MICRO know­ledge, your basing your choice on the coo­ler, hip­per MACRO Brand Metaphor. Bran­ding is all about about being cool and hip, because bran­ding is all about prop­ping up the Igno­rance Premium.

The less you know, the more they can charge you. So it’s in their inte­rest to keep you in the dark as much as possible.

in defense of free

Best thing Fred Wil­son ever wrote (which is saying a lot):

Because free is a great way to make money. You just have to know how you are going to get paid for being free.

Read the entire post or con­sign your­self to the dust­bin of his­tory etc etc.

husband & wife

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Yes­ter­day I found this rather char­ming hus­band & wife busi­ness blog:

Together Misty and Bill make your com­pu­ters, hard­ware, soft­ware, net­work, Inter­net, email, web­site, and blog work like magic.

What got my atten­tion was they seem to have taken the “Glo­bal Mic­ro­brand” con­cept on board rather seriously.
It’s cool to see. In the last six months I’ve dealt with cus­to­mers from all over the pla­net, the amount of indi­vi­dual natio­na­li­ties would easily exceed a dozen, maybe two. I find it remar­kably libe­ra­ting.
Thanks Misty and Bill for the kind words. Hope it works for you.

the “under-read through no fault of their own” folk

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More inte­res­ting com­ments being gene­ra­ted in a recent gaping­void post. Appa­rently “A-Listers” should spend more time fin­ding “new voi­ces” and lin­king to peo­ple who “deserve to be heard”.
In other words, widely-read blog­gers should spend less time doing what genui­nely inte­rests them and more time wor­king to improve the lot of the “Under-Read Through No Fault Of Their Own” folk.
Does anyone else think this is a really bad idea?
[BONUS LINK:] From Danah Boyd:

All links are crea­ted equal. All rela­tionships are not. Trea­ting everything like a con­sis­tent weak tie is quan­tity over qua­lity and in social net­works, that means male over female.

[UPDATE:] The Head Lemur lea­ves in the com­ments below, The Top Ten Rea­sons to Keep The Down­trod­den in Their Place, inc­lu­ding: “1. The Down­trod­den give us a place to rest our feet when we post.”

August 8, 2005

the youth of today

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ChangeThis.com have published ‘The Youth Of Today’, writ­ten by DK, Phatgnat’s Foun­der & Director:

The mani­festo was writ­ten from obser­va­tions glea­med from wor­king directly with young peo­ple and through con­ver­sa­tions with other pro­fes­sio­nals and asso­cia­tes. It is inter­la­ced with direct quo­tes from young peo­ple them­sel­ves regar­ding the issues dis­cus­sed, giving a grea­ter unders­tan­ding into their opi­nions and views.
At times they are obvious, spe­ci­fic, sur­pri­sing, con­tro­ver­sial, uni­ver­sal, silly and mad, defi­ni­tely con­tra­dic­tory which is reflec­tive of young people

adrants


Regu­lar rea­ders will have pro­bably spot­ted my Adrants ad on my side­bar by now.
Steve Hall’s Adrants and I have been tra­ding ads for a while now. His ad on my blog, my ad on his.
Adrants is a great read. Deals with all the quir­kier [read: des­pe­rate] stuff being chur­ned out by the agen­cies. What’s even more impres­sive is Steve seems to have tur­ned the blog into a suc­cess­ful ad reve­nue gene­ra­tor for him­self. Very cool.
As far as I can tell, Adrants dri­ves over 300 peo­ple a week to gaping­void. In total, that makes over 30 thou­sand peo­ple so far.
Of course, com­pa­red to how many peo­ple a TV spot can reach, it’s a drop in the ocean. But when you’re just trying to tar­get adver­ti­sing peo­ple in a mea­ning­ful way, 30K is a hell of a lot.
Now as a result, my blog is pretty well-known in adland. Sure, it took a while. A few hun­dred every week. But after a while, it added up.
So here’s what I think my fellow blog­gers should start doing more often: Find the coo­lest blog in the industry you’re in, and see if you can’t make a deal with the owner.
Hey, it wor­ked for me.

the multi-billion dollar suicide pact between clients and television

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An adver­ti­sing crea­tive makes the follo­wing com­ment in a recent gaping­void post:

TV clearly is not the magic bullet it once was for adver­ti­sers. It’s been on the wane for quite some time now.
And people’s atten­tion is splin­te­ring in many dif­fe­rent direc­tions. The online world being the big­gest bene­fi­ciary of BIG TV’s demise. No argu­ment there. But as an award-winning Super­bowl ad wri­ting type, can someone tell me how blog­ging spe­ci­fi­cally could help let’s say, the likes of Bud­wei­ser who need to reach a mass audience?

For mar­ke­ting hand-made cheese that was matu­red in six­teenth cen­tury stone cellars, blog­ging is a no-brainer.
For mar­ke­ting Vel­veeta, it’s tric­kier. Maybe impos­si­ble.
Both Bud­wei­ser and Vel­veeta are per­ma­nently loc­ked into what Seth Godin calls the “TV-Industrial Com­plex”. And they have no cre­di­ble way of freeing them­sel­ves from it.
i.e. TV is as much a part of their brands’ DNA as any mole­cule. So as the Com­plex dies, so Bud­wei­ser and Vel­veeta die along with it.
This is what Madi­son Avenue’s main job is, from now on. Hand­ling the multi-billion dollar sui­cide pact bet­ween clients and tele­vi­sion.
Unless there’s some big plan I don’t know about.
[UPDATE:] Seth joins in the discussion:

Can the world of blogs etc. help Bud­wei­ser? Only on the mar­gins. The world of new media is not the place to launch the next one-size-fits-all mega brand, nor is it the place to shore a flag­ging brand like that up.
Ins­tead of using new media to pro­mote the next mega­film from Dis­ney or Julia Roberts, it per­mits movies like WAL-MART: The High Cost of Low Price to get made at all.

Fast­Com­pany also has a word:

Big brands star­ting blogs has been laugha­ble pro­jects at best and mostly offen­sive. Perhaps this is the only way that big brands can ima­gine the use of social media. Being down-to-earth and human is the antithe­sis of what they stand for.

August 7, 2005

Joi & Scoble

Joi Ito wri­tes an OpEd piece in the New York Times about the Japa­nese ato­mic bombs, sixty years ago.
[GOOD NEWS:] Robert Sco­ble is back from his blog­ging vaca­tion. Robert, you have the coo­lest non-billionaire job at Mic­ro­soft. A lot of peo­ple who are neither rich, cool or get­ting laid are going to try to take that away from you. Don’t let them win.

what a real blog was

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proclaiming the long-term viability of big media and advertising

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Recently I’ve noti­ced a lot of blog­ging detrac­tors everywhere.
A good exam­ple would be this com­ment on my recent “TV is dead” post:

Wow. How easy to come, jump on the band­wa­gon and slag TV. Not all of Ame­rica, or the world for that mat­ter, spends their day eye-locked to a com­pu­ter moni­tor, navel-gazing away at how wired they and their blo­groll are.
The peo­ple who get off on bag­ging on TV simply don’t watch the right stuff. Apart from the utter deluge of bad TV, there’s a ton of fas­ci­na­ting stuff on TV. Since, we’re likely tal­king less about TV worth watching and more about TV worth spen­ding your mar­ke­ting dollar on, I’ll note there still a ton of great, tar­ge­ted pla­ces on TV to get eyeballs.

Of course the amu­sing part is, at this point of the curve it is in my long-term inte­rest for as many peo­ple as pos­si­ble in the busi­ness to disa­gree with me.
I’d much rather have my com­pe­ti­tion trying to win awards and sell Super­bowl ads, than start doing what I’m doing.
Right now I want as many peo­ple as pos­si­ble proc­lai­ming the long-term via­bi­lity of big media and adver­ti­sing for sol­ving mar­ke­ting pro­blems, so please carry on. And if you can get some of your friends on board, even bet­ter.
We live in inte­res­ting times.