February 2, 2005

golden calf/town square deathmatch

zzzmkbhvg09.jpg
[The Scoble-MacLeod Love­fest con­ti­nues una­ba­ted:] Salient thought from Robert Sco­ble in the com­ments of a a recent gaping­void post:

Have any of the Love­marks ever said they are sorry?
Apple, for ins­tance, is a love­mark (it’s in the book) but they sued their fans mul­ti­ple times.
Us? [i.e. Mic­ro­soft] Our law­yers get out of con­trol and I apo­lo­gize and clean up the mess.
Why? Because I am on the Hugh­train!
Or trying to be, anyway.

A Love­mark apo­lo­gi­zing? Wish­ful thin­king. The Love­mark is just the cor­po­rate ver­sion of the Gol­den Calf.
It’s a CALF, it’s made of GOLD, and it’s ALL MINE. So bet­ter put on your sha­des; you need to pro­tect your eyes from all of that sunshine currently high-beaming out of my ass.
It’s the “Gol­den Calf” objectification-fetish School of Mar­ke­ting.
I pre­fer the “Town Square” School of Mar­ke­ting.
i.e. A brand is place, not a thing.
i.e. A place where good peo­ple gather and talk about the stuff that mat­ters. Out of that con­ver­sa­tion bet­ter ideas, pro­ducts, ser­vi­ces and tran­sac­tions emerge.
This is where the “Smar­ter Con­ver­sa­tions” stuff starts beco­ming use­ful.
So the next time an ad agency pitches your com­pany, ask your­self what they’re actually trying to sell you– Gol­den Calf or Town Square?
Your call, not mine.

4 Responses to “golden calf/town square deathmatch”

  1. Sorry? Of course not, there’s too much arro­gance invol­ved (and that’s not just a “love­mark” pro­blem, it’s a pro­blem with mar­ke­ting in gene­ral.
    (love­fest? *ugh* ima­ges of scoble/macleod lovechild infest my brain now. must sho­wer in bleach. must scrub till it bleeds.)

  2. Jean Lalonde says:

    You DO know peo­ple usually pay big hand­fuls of sweet cash for this kind of advice, don’t you Hugh? I’m fee­ling very lucky, having all these extre­mely valua­ble tips, for free. Heh…
    Go get ‘em, champion.

  3. Tony Goodson says:

    A little mes­sage I left for Tom Peters in res­ponse to one of his posts ( http://www.tompeters.com/entries.php?note=007303.php )
    “Tom, I agree “…love­markc­rea­ting tool”
    So where is Kevin Roberts’(author of Love­Marks) weblog?
    Please can you have a word with him!!”
    I’m begin­ning to rea­lise that Round 3 of the Clue­train v Love­Mark Death­match is get­ting Kevin Roberts to blog, with sup­port of course from Tom Peters, who loves Love­Marks, Kevin Roberts, and Blogging!!

  4. tonygoodson says:

    Blog Kevin Blog!

    And back to the Clue­train v Love­Marks Death­match! I rea­li­sed rea­ding Tom Peters’ recent post Blog As If Your Life Depen­ded On It, that Tom Peters should be encou­ra­ging his mate Kevin Roberts (author of Love­Marks) to blog. Blog­ging, I