August 27, 2004

thoughts on “smarter conversations”

zzzzazzdggg65.jpg
How to have smar­ter con­ver­sa­tions.
Somewhere along the the line I deci­ded that embra­cing “Smar­ter Con­ver­sa­tions” was pre­fe­ra­ble to pre­ma­tu­rely con­sig­ning my career to the dust­bin of his­tory. I just wrote down some ran­dom thoughts:
1. Unders­tand why what you’re offe­ring to do for other peo­ple is inte­res­ting, impor­tant, mea­ning­ful etc then start telling peo­ple about it.
Think about this one. Hard. If you don’t know, then how will other peo­ple know? Exactly. They won’t.
2. Live like you know the dif­fe­rence bet­ween remar­ka­ble and unre­mar­ka­ble, like it mat­ters to you.
The more “remar­ka­ble” mat­ters to you, the more likely that it will appear in the pro­duct you’re selling. The more likely other peo­ple will notice it.
3. Seek out the excep­tio­nal minds.
This is my basic man­tra. It’s a good one to have. Not every­body gets it. Their loss.
4. Start a blog.
Blogs are funny things. Say something smart, peo­ple pay atten­tion. Say something dumb, you’re igno­red. We big media folk just can’t seem to get our heads around that con­cept, for some rea­son. Regu­lar blog­ging can help train you to bet­ter dis­cern bet­ween smart and dumb. Makes it easier to extend this to the rest of one’s busi­ness.
5. Ruth­lessly avoid wor­king for com­pa­nies that “don’t get it”.
Yeah, you may have to turn down a few gigs, and that can really hurt when the rent is due. Still, anything that’s easy to get isn’t worth having.
6. Ruth­lessly avoid wor­king for com­pa­nies that think they know bet­ter than you.
Luc­kily, if you get the whole “smar­ter con­ver­sa­tions” thing, their “Yes, Buts” will just seem rather empty. Making them easier to “toss out like old fur­ni­ture”.
7. Be nice.
Smar­ter con­ver­sa­tions are fue­lled by good­will. Lose it and die.
8. Be honest.
Again, smar­ter con­ver­sa­tions are fue­lled by good­will etc.
9. Karma is key.
But you already know that. Or you’re stu­pid. No middle ground on this one, sorry.
10. Lis­ten.
Ton­gues are dum­ber than brains, brains are dum­ber than ears etc.

6 Responses to “thoughts on “smarter conversations””

  1. Jon Strande says:

    Hugh, another great list/post. To point # 10: There is an old saying — the rea­son we have two ears and one mouth is that we should lis­ten twice as much as we talk…

  2. john t unger says:

    Re: slogans/memes/buzzwords…
    20 years ago, I was briefly fas­ci­na­ted by graf­fiti. I liked the con­cept of koan-like sta­te­ments writ­ten on walls that might just con­cei­vably jar someone’s head loose and cause some small mea­sure of enligh­ten­ment. Mind you, it was hard to find any actual graf­fiti that made the attempt to move beyond the stan­dard “for a good time call…” model, but every now and then you’d see stuff of mild inte­rest in cafes or books­to­res. In gene­ral, I think it’s safe to say that the best stuff was found in college towns. I was on the road a lot then, so I had the oppor­tu­nity to do some fairly exten­sive field work on the sub­ject, as a side hobby.
    What became obvious pretty quickly was that no mat­ter how cle­ver, insight­ful or funny a scraw­led mes­sage was, the envi­ron­ment of the mes­sage had an impact

  3. dave says:

    The old saying that which Jon Strande refe­ren­ced:
    “We have two ears and only one ton­gue so that we would lis­ten more and talk less.” — Diogenes, c.412 – 323 B.C., Greek Cynic philosopher

  4. Hugh Mac­Leod: P&G Makes TP With a Passion

    Hugh insight­fully says: … Even with small, low-interest pro­ducts, you can tell whether the maker cares about your busi­ness or not, whether he cares about the cus­to­mer or not. The way it’s pre­sen­ted. The way it’s desig­ned. The way its…

  5. Hugh’s Smar­ter Conversations

    Thanks to Hugh’s remin­der , I read his list on how to have smar­ter conversations.

  6. Great analyst pre­sen­ta­tion by a ven­dor: SealedMedia

    Just got off the phone with Sea­led­Me­dia. I was impres­sed. CEO George Everhard is a no-nonsense guy who admits to the limits of a technology-only approach in deli­ve­ring on com­pliance and docu­ment lifecycle mana­ge­ment. Pro­ces­ses often need to change too.…